Ital Global Customer Service & Billing-Reliever Jobs in Kenya

Ital Global Customer Service & Billing-Reliever Jobs in Kenya

Job Requirements

Diploma in Communication, Public Relations, Marketing or any related course.

Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.

Knowledge of customer service principles and practices.

Attained a C+ or higher in your KCSE

Proficient in Microsoft Office.

Competencies and Skills Required

Ability to observe confidentiality

Excellent communication and presentation skills.

Enthusiasm and Reliability

Ability to multi-task and work under pressure

Ability to work long hours

Be self-motivated

Be flexible and adaptable

Exceptional interpersonal skills

Can handle complaints in a cool manner and tactful

Courteous

Have an interest in helping people.

Observation Skills

Job Duties and Responsibilities

Maintaining a positive, empathetic and professional attitude towards clients at all times

Primary point of contact within the hospital

Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically.
and Resolving customer complaints

Welcoming, receiving, guiding and directing the patients around the hospital

Filling and processing of application forms

Investigate and respond to all customer enquiries promptly.

Escalate complex queries to the appropriate functional area.

Carry out customer and product related

document processing

Make customers’ experiences better by ensuring customer satisfaction

Communicating with customers through various channels.

Develops and maintains strong relationships with customers by providing support, information, and guidance

Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.

Answer all incoming calls and redirect them or keep messages.

Handling patients, referral sources, and administrative department inquires

Assisting the doctors in booking appointments for the next visit of the patient.

Entering patient information into a customer information system

Serving as a backup when other employees are out due to absent staff members

Any other duties as assigned.

How to Apply

Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.

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