IT Technician Vacancies in Nairobi

IT Technician Vacancies in Nairobi



Responsibilities


  • Install, configure, update and maintain computer hardware operating systems and applications.
  • Monitor and maintain computer systems, self-service machines and networks, both in the office and Betin shops.
  • Talk staff/shop agents through a series of actions, either face to face or over the telephone or by remote assistance to help set up systems or resolve issues.
  • Troubleshoot system and network problems and diagnose and solve hardware/software faults.
  • Provide support, including update when needed and follow procedural documentation.
  • Set up new user’s accounts and profiles and deal with password issues.
  • Making sure that only allowed software is installed.
  • Add value to tickets before escalating to higher technical departments/ Third Parties.
  • Work continuously on a task until completion (or referral to Third Parties, if appropriate).
  • Manage and keep record of all IT company assets.
  • Provide support via remote assistance tools to direct Betin shops and frenchises.
  • Monitor the Company’s IT Infrastructure and proactively escalate to other IT Teams and/or Third Parties.
  • This is a varying shift position. You will be expected to work shifts occurring at varying times of the day, varying days of the week according to the local labour law provisions.
  • Perform any other duty that may be assigned from time to time.


    Requirements


  • A minimum 3 years’ experience in an IT support environment.
  • A valid driving license and “clean” driving record.
  • Experience in troubleshooting Internet Connectivity (WAN and VPN)
  • Ability to communicate with IT users & all levels of business
  • Experience with an online gaming company is a plus, but not essential
  • Applied learning
  • Aligning Performance for Success
  • Working in a successful team
  • Planning and Organizing


    How to Apply


    Interested candidates to apply to jobs@betin.co.ke quoting the position as the subject by Friday 1st March 2019


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