IT Technician Jobs in Kenya
IT Technician Jobs in Kenya
Position:IT Technician
Reporting to:
ICT Manager
Location:
Nairobi but he/she will be required to travel upcountry
Responsibilities:
Install, configure, update and maintain computer hardware operating systems and applications.
Monitor and maintain computer systems, self-service machines and networks, both in the office and Betin shops.
Talk staff/shop agents through a series of actions, either face to face or over the telephone or by remote assistance to help set up systems or resolve issues.
Troubleshoot system and network problems and diagnose and solve hardware/software faults.
Provide support, including update when needed and follow procedural documentation.
Set up new user’s accounts and profiles and deal with password issues.
Making sure that only allowed software is installed.
Add value to tickets before escalating to higher technical departments/ Third Parties.
Work continuously on a task until completion (or referral to Third Parties, if appropriate).
Manage and keep record of all IT company assets.
Provide support via remote assistance tools to direct Betin shops and frenchises.
Monitor the Company’s IT Infrastructure and proactively escalate to other IT Teams and/or Third Parties.
This is a varying shift position. You will be expected to work shifts occurring at varying times of the day, varying days of the week according to the local labour law provisions.
Perform any other duty that may be assigned from time to time.
Desired Skills and Experience:
A minimum 3 years’ experience in an IT support environment.
A valid driving license and “clean” driving record.
Experience in troubleshooting Internet Connectivity (WAN and VPN)
Ability to communicate with IT users & all levels of business
Experience with an online gaming company is a plus, but not essential
Applied learning
Aligning Performance for Success
Working in a successful team
Planning and Organizing
Technical/Professional Knowledge and Skills
Develop technical requirements
Maintain equipment/software inventory
Apply problem solving techniques
Administration of Microsoft Active Directory, Account users and e-mailboxes
Knowledge of Windows and Linux Desktop OS
Knowledge of Microsoft Office Suite
Knowledge of networking concepts
Strong analytical troubleshooting skills for IT
Good awareness of IT data security standards
PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Client PC connectivity – ethernet, TCP/IP and VPN
How to Apply
Interested candidates to apply to jobs@betin.co.ke quoting the position as the subject by Tuesday 11th June 2019.
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.
