IT Assistant Jobs in Nairobi

IT Assistant Jobs in Nairobi


Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self-motivated individuals to work as IT Assistant.

Purpose of the Position / Job Summary: As the IT Assistant, you will be responsible for overseeing the IT technical roles.

You will be in-charge of the following but not limited to IT policies enforcement, hardware and software installations, general computer maintenance, user support as well as conducting regular user trainings.

Scope and Impact:

Your role is charged with the specific responsibility of overseeing smooth implementation of the IT Processes .

You will report to the General Manager on a weekly and monthly basis giving suggestions and ideas on what can be done to improve the business while providing quality IT and office support services with speed and precision to ensure the organization remains a market leader in the industry.

Key Responsibilities

  • Policies Enforcement and Record Keeping
    Administer IT policies regarding use of computers and data access (i.e. updating virus software, set passwords, etc.) to ensure compliance with company and departmental guidelines.
  • Research on software applications for purposes of recommending standardized applications in accordance with the company technology goals.
  • Maintain manual and electronic files and/or records (e.g. permission levels, network identification, security access, licenses, work logs, etc.) to document activities, providing reference and audit trails.
  • Retrieve office access reports from the system and share with the General Manager.

    End User Support

  • Install hardware such as MAC and PC servers, print drivers and scanners to ensure availability for use by staff.
  • Install, configure and troubleshoot work stations within the company network.
  • Perform initial workstation computer, peripheral and server set-ups (i.e. installation, testing, configuring, assigning passwords, security clearances, imaging, etc.) to meet the computer processing needs of the users.
  • Maintain workstation and server functionality (i.e. install patches and/or upgrades, server and images; supports Active Directory, etc.) to ensure availability of desktop and server functionality for all users.
  • Provide training and in-service in general computer use, software
    applications, and file server operations to ensure efficient use of computers and/or software application.
  • Respond to staff inquiries with a view to provide support, technical advice and operational assistance.
  • Troubleshoot user issues with computer workstations and servers (i.e. application softwares, connectivity issues, peripheral malfunctions, etc.) with a view to provide immediate assistance to users for quick problem resolution.
  • Conduct computer maintenance on a quarterly basis while keeping proper and comprehensive documentation of the same.

    Reporting and any other duty

  • You will be reporting to the General Manager.
  • You should brief her daily on the progress and challenges of all areas mentioned above.
  • Additionally, you will be required to propose recommendations for review.
  • The General Manager has the ultimate hand on the direction in which issues should go in the running of the business and its entire staff and may review your duties from time to time.

    Key Skills and Qualifications

  • Bachelor’s Degree in Computer Science, Information Technology or related field.
  • At least 1 and ½ years working experience.
  • A passion for IT with outstanding problem-solving skills, quality focus, as well as information analysis skills.
  • Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision).
  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)
  • Ladies are highly encouraged to apply.

    How to Apply

  • To apply, send your CV only to applications@flexi-personnel.com before 21st January 2019.
  • Clearly indicate the exact position (IT Assistant) applied for and your minimum salary expectation on the subject line.
  • NB: Flexi Personnel does not charge candidates for job placements.

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