IRC SignPost Moderator Jobs in Nigeria

IRC SignPost Moderator Jobs in Nigeria

About SignPost

SignPost is an innovative, first-of-its-kind project within the Nigeria Country Program that harnesses social media and other digital tools to change the way the humanitarian community communicates with IDPs, Host community Members, returnees, and refugees.

SignPost meets IDPs, Host community Members, returnees, and refugees in Northeast Nigeria where they are online to listen to their questions and concerns and to provide the information they need to make informed choices about their lives. We also provide the humanitarian community with a platform to reach IDPs, returnees, and host community members with accessible information in multiple languages.

It meets communities on the digital platforms they already use and aims to deliver information that is contextualized to their specific needs and speaks to their lived realities. This approach draws on evidence that people are more likely to trust and act on information that is responsive to their needs, speaks to their lived realities, and that comes from “peers” rather than authority figures.

Signpost very often incorporates face-to-face information services in order to reach people who have less access to the internet and social media. In Nigeria, we are anticipating face-to-face delivery modalities to be incorporated into the overall information strategy.

Position Summary

Moderators are the heartbeat of the SignPost project. They communicate directly with our users every day -- replying to their comments, messages and questions. Moderators come from the same culture as the section of our audience they are working with and speak their dialect.

Moderators need to mediate between the Signpost team and our audience. To do this, they need to translate questions from our audience (in their native tongue) to English, without losing any meaning or tone.

The Moderators will be responsible for community engagement and entry, identification of protection concerns, and provision of relevant information and feedback to clients in their dialects.
The Moderators will be line-managed by the Community Engagement, Protection and Service mapping Officer.

Essential Responsibilities

Reply to messages and comments received on Signpost information channels with the help of a team of experts and moderation guidelines.

Engage users in the conversation offline and online.

Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.

Feedback on (and translate into English if required) representative and noteworthy comments and write an analysis of the day’s communications (including responses to posts, trends in conversation and information gaps).

Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.

Collaborate with Editorial and Social Media teams

to develop thorough, well-researched answers

Analyze information gaps amongst refugee populations to feed into future content creation.

Keep up to date with all the new information put out on an ongoing basis and attend regular trainings as required.

Qualifications

Essential Knowledge and Experience

Bachelor’s degree in social sciences, or another relevant field

Experience working with a humanitarian organization for at least 1 year.

Experience in a humanitarian organization a plus.

Knowledge of IDP issues in Northeast desired.

High emotional intelligence (our users are in difficult periods of their lives and moderators need to empathise with them).

A native speaker of one of our audiences’ key languages (Hausa, Kanuri, Barbur, Margi, Waha, Shuwa Arab, Fulani/Fulfulde).

An excellent level of English.

An understanding of the subtlety of language and an ability to apply communication guidelines in written responses.

A typing speed of 30 words per minute

Skills and Interests

Native-level oral and written English skills required.

Ability to work effectively with a diverse team in a sensitive environment.

Ability to work independently with remote management.

Strong interpersonal skills and high emotional intelligence.

Ability to handle pressure and ambiguity with grace and humor.

Proven organizational skills.

Healthy respect for deadlines.

Strong interest in IDP/ refugee/humanitarian issues.

Photo and video skills a plus.

Passion for writing

Strong interpersonal and time-management skills; shown ability to prioritize and deliver on time.

Great attention to detail

Strong analytic problem-solving skills

Ability to work both independently and in a multifaceted, cross-functional team

Native or near-native Hausa, Kanuri, Barbur, Margi, Waha, Shuwa Arab, Fulani/Fulfulde languages a plus.

How to Apply

For more information and job application details, see; IRC SignPost Moderator Jobs in Nigeria

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