IRC Moderator(Somali Speaking) Jobs in Kenya
IRC Moderator(Somali Speaking) Jobs in Kenya
Job Description Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information.
Signpost programming will take a holistic approach to address information needs in Kakuma, Hagadera (Dabaab) and Nairobi.
Signpost is a useful information resource for people in need fosters more in-depth community, more trust, and, most importantly, more utility for its users.
Job Overview
IRC is seeking a Moderators to be based in Hagadera, Dadaab under the direct supervision of the Senior Editorial Officer, Hagadera.
The Moderator will be responsible for communicating directly with Signpost users daily, replying to comments, messages, and questions.
Major Responsibilities
Engage users in conversations online based on the guidelines
Reply to messages and comments received on Signpost social media channels with the help of Signpost team and moderation guidelines.
Collaborate with Senior Editorial Officers, service mapping officer, Signpost manager and protection teams to develop thorough, vetted, well-researched answers
Feedback on representative and noteworthy comments and write an analysis of the day’s communications (including responses to posts, trends in conversation and information gaps).
Share insights, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
Analyse information gaps amongst the affected populations to feed into future content creation.
Keep up to date with all the new information put out on an ongoing basis and attend regular trainings as required.
Follow protocol to escalate any communication from vulnerable cases to Protection team
Job Requirements
Experience working with refugees, asylum seekers, displaced persons, refugee hosting communities
At least one year of experience working with social medial platforms
Typing speed of at least 30 words per minute
Knowledge of social media platforms such as Facebook
Ability to act with discretion, integrity, and diplomacy
An understanding of the power and importance of accurate information and the ability to exercise strong judgement in ensuring all answers are accurate.
High emotional intelligence
Diploma or advanced relevant technical (e.g. media, journalism, communication) qualifications
Advanced Somali language skills, oral and written
Preferred Experience & Skills
Great attention to detail
Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications
Strong organizational and time-management skills; proven ability to prioritize and deliver on time
Strong analytic problem-solving skills
Ability to work both independently and in a dynamic, cross-functional team
Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)
Demonstrated ability to work effectively with stakeholders at all levels
How to Apply
For more information and job application details, see; IRC Moderator(Somali Speaking) Jobs in Kenya
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