IRC IT Intern Jobs in Nigeria
IRC IT Intern Jobs in Nigeria
Major Responsibilities Level I Help Desk Support – Including but not limited to assistance with password resets, account creations, desktop and laptop builds and printer support. Ensuring that computers peripherals such as scanners, printers, photocopiers, monitors, mouse, and others are configured and properly working for all field staff members.
Level II Help Desk Support – Including but not limited to anti-virus assistance, Windows 10 support, Microsoft Office 2013 support, office 365 support, general laptop, desktop and printer repair, and light network troubleshooting. Providing assistance to end users for the configuration and troubleshooting of Microsoft products such as Outlook, Word, Excel, PowerPoint, Teams, etc
Enterprise Ticket Management – Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests
Hardware Inventory – This position will support with imaging, distributing, and tracking all hardware; also tracking and installing all purchased software. Working in collaboration with the IT Officer/IT Team to ensure that end users computers are setup and configured with the IRC standard Operating system and applications versions (IRC image). Maintaining an up to date IT documentation reflecting current computers assets status and network configurations.
Other Responsibilities:
Observe and uphold the IRC IT Acceptable Use Policy.
Perform other duties as directed by the IT Coordinator.
Key Working Relationships:
Position Reports to: IT Officer/Manager.
Position directly supervises: None
Indirectly Reports: IT Coordinator if applicable
Qualification
Education:
Bachelor's degree in Computer Engineering, Computer science and/or equivalent in relevant field
Technical Skills & Experience:
Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
Experience
in desktop and laptop installation and maintenance
Strong knowledge of Microsoft Operating systems and Applications suite installation and troubleshooting
Good technical writing/documentation skills
Good customer service skills
Soft Skills and Competencies:
Ability to work harmoniously with other staff members in cross cultural contexts.
Good verbal communication and report-writing skills with the ability to convey information effectively in Country official language – English would be nice to have as an additional working language.
Customer & client centered and service oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
How to Apply
For more information and job application details, see; IRC IT Intern Jobs in Nigeria
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