IRC IT Intern – IRC Maiduguri Office Jobs in Nigeria

IRC IT Intern – IRC Maiduguri Office Jobs in Nigeria

Job Description

The International Rescue Committee (IRC) is among the world’s leading nonprofit humanitarian relief and development organizations. Founded in 1933 at the request of Albert Einstein, the IRC’s mission is to assist those whose lives and livelihoods have been shattered by conflict and disaster to survive, recover and gain control over their lives.

The organization has been at the forefront of virtually every major humanitarian initiative for the last 80 years. At work today in over 40 countries and 29 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Scope:

Major Responsibilities:

Level I Help Desk Support – Including but not limited to assistance with password resets, account creations, desktop and laptop builds, and printer support. Ensuring that computer peripherals such as scanners, printers, photocopiers, monitors, mice, and others are configured and properly working for all field staff members.

Level II Help Desk Support – Including but not limited to anti-virus assistance, Windows 10 & 11 support, office 365 support, general laptop, desktop, and printer repair, and light network troubleshooting. Providing assistance to end users for the configuration and troubleshooting of Microsoft products such as Outlook, Word, Excel, PowerPoint, Teams, etc

Enterprise Ticket Management – Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support for all requests.

Hardware Inventory – This position will support with imaging, distributing, and tracking all hardware; also tracking and installing all purchased software. Working in collaboration with the IT Officer/IT Team to ensure that end users’ computers are set up and configured with the IRC standard Operating system and applications versions (IRC image). Maintaining up-to-date IT documentation reflecting current computer assets status and network configurations.

Other Responsibilities

Observe and uphold the IRC IT Acceptable Use Policy.

Perform other duties as directed by the

IT Lead.

Qualifications

Education: Bachelor’s degree in Computer Engineering, Computer science and/or equivalent in a relevant field

Technical Skills & Experience:

Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution

Experience in desktop and laptop installation and maintenance

Strong knowledge of Microsoft Operating systems and Applications suite installation and troubleshooting

Good technical writing/documentation skills

Good customer service skills

Soft Skills and Competencies:

Ability to work harmoniously with other staff members in cross-cultural contexts.

Good verbal communication and report-writing skills with the ability to convey information effectively in the Country’s official language – English.

Customer & client-centered and service-oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.

Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.

Language Skills: Excellent English and other major Country languages communication skills including speaking, listening, and writing.

How to Apply

For more information and job application details, see; IRC IT Intern – IRC Maiduguri Office Jobs in Nigeria

Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobs in Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!