IRC IT Assistant Jobs in Nigeria
IRC IT Assistant Jobs in Nigeria
Job Overview / Summary The IT Assistant will be primarily responsible with providing support for our internal users on the use of their desktops and laptops.
Through our ticketing system, by direct contact and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.
Major Responsibilities
Level I Help Desk Support - Including but not limited to assistance with password resets, account creations, desktop and laptop builds and printer support
Level II Help Desk Support - Including but not limited to anti-virus assistance, Windows 10 support, Microsoft Office 2013 support, general laptop, desktop and printer repair, and light network troubleshooting
Enterprise Ticket Management - Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests
Hardware Inventory - This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software.
Preventative Maintenance - Technician will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows”
Various Projects - Position will need to assist on various IT projects as needed.
Key Working Relationships
Position Reports to:
Indirect / Technical Reporting: IT officer
Key Internal Contacts:
Country Program: Nigeria
Region/Global: West African Region.
Qualifications
Education:
BSc in Computer Science or equivalent
Work Experience:
1-2 years of relevant experience with NGOs, international organizations or
equivalent.
Demonstrated Technical Skills:
Experience working with the following software: Windows 10 Professional, Windows 7, MS Office 2013, Sophos Anti-Virus, Routers.
Experience with following technologies: LAN, WAN, VSAT c and Ku band, VSAT installer certification preferred
Hardware Maintenance, and great documentation skills.
Must be able to work with limited supervision and exercise independent judgment in problem-solving.
Languages:
English.
Computer / Other Tech Requirements:
Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint and Basic Networking Skills.
Ability to Travel: None.
How to Apply
For more information and job application details, see; IRC IT Assistant Jobs in Nigeria
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