IRC Accountability to Affected Populations Senior Manager - Jobs in Uganda

IRC Accountability to Affected Populations Senior Manager - Jobs in Uganda

Job Description

Background of the Project (Information about Project and the Process)

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

As part of the larger DfID-funded ULEARN Project, the IRC is conducting efforts to identify, sug-gest, and enact improvements to existing accountability mechanisms and referral systems for col-lecting and addressing client feedback used by DfID BRAER Downstream Partners (hereafter, ‘Partners’). In particular, this project aims at strengthening existing AAP mechanisms’ ability to ‘hold account’ by focusing on 1) engaging women and children, 2) ensuring that two-way commu-nication mechanisms exist and are operating effectively, and 3) ensuring there is adequate and survivor-centred reporting, referral, and response to allegations of all forms of fraud, abuse, mis-conduct, corruption, or any other breaches of organisation Codes of Conduct in line with best prac-tice (e.g. the IRC Guidelines for a Survivor-Centred Approach to Reporting Safeguarding Miscon-duct).

To support ‘taking account’, the Consortium will also create a new Beneficiary Perception and Preferences Assessment (using both quantitative and qualitative data) that is specifically de-veloped to take account on topics that are not well captured in existing AAP mechanisms and sug-gests and supports 1) the creation of other new mechanisms, and 2) technological improvements to existing mechanisms. From past experiences, the IRC knows that it is not enough to simply pro-vide stakeholders with findings or suggestions about holding, giving, or taking account, but that true uptake of findings and suggestions will require a dedicated change management team.


Scope of Work

The AAP/ Client Responsiveness consultant will be responsible for delivering technical support plans, guidance, trainings/refreshers, and tools to achieve the AAPA program objectives. She/he will work collaboratively with the AAP Coordinator/ Program Coordinator for Quality and Learning, Deputy Coordinator and AAP Regional Managers to identify technical support and resource priori-ties to support interested organizations institutionalize AAP in their programming through one-on-one practical support in the three regions where U-Learn is present (North, West Nile, and South-West).

Specifically, the AAP Consultant will be responsible for providing technical support to AAP Managers and selected organizations to operationalize AAP by particularly integrating the following thematic areas into different organization’s programs:

Identify and integrate AAP into selected organization’s proposal development through the project narrative, budget, and log frame touch points.

Review current agency complaints and feedback mechanisms to assess and strengthen their functionality, and assess appropriate mechanisms that could be used for organizations where there are none in place (e.g. linkage to existing inter-agency feedback mechanisms, establishing mechanisms to fill gaps such as ensuring accessibility to specific groups, etc.)

Set up or review Standard Operating Procedures (SOPs) for AAP and feedback registry.

Review existing client data (e.g. FGD results), help interpret them, and turn them into actions to support data-driven decision-making based on client inputs.

Set up indicators or review existing AAP indicators to assess their functionality, identify key gaps and develop a data collection strategy.

Deliverables

An inception report with a clear understanding of the scope of work and the methodology of implementation for the 10 months.

Detailed work plan entailing the 10-months implementation processes and timelines.

Clear workplans from each of the 3 organizations per cohort developed with the individual organizations and AAP Managers.

5 technical support modules developed with reference to IRC client responsiveness mate-rials and framework.

Final indicators to measure the 5 mentioned areas of technical support.

Quarterly/cohort reports entailing progress against plans; this should be guided by baselin-ing and end lining

of each area of support.

Power point summary presentations of quarterly findings.

Final report at the end of program, entailing progress, findings, and recommendations for each organization.

Support in the development, designing and pretesting AAP IEC/Visibility materials.


Qualifications

Master’s Degree in humanitarian assistance, social work, human rights, international law, social science, or related field.

A minimum of 5 years of professional experience designing, implementing, evaluating, and supporting client feedback mechanisms and working on Accountability to Affected Population (AAP) / Client Responsiveness interventions within

Humanitarian and/or Development programs.

Extensive expertise in delivering accountability surveys, as well as capacity to support effective communication with refugee communities (with a specific focus on empowering women, children, and marginalized groups).

Demonstrated understanding of Core Humanitarian Standards, Grand Bargain Participation Revolution, and proven experience in setting up systems for meaningful participation of clients.

Excellent facilitation skills to design and implement trainings/refreshers, workshops, and webinars, and strong understanding of how to collect feedback safely and accurately from all members of a community regardless of their age, gender, or other diversity factors.

Experience with developing packages of tools, guidance, training materials, communication materials, and other capacity-building and dissemination resources for internal and external stakeholders.

Experience with data management, visualization, and interpretation

Strong analytical, presentation, organizational and problem-solving skills

Demonstrated expertise in program design, monitoring and evaluation and program adaptation

Experience in project management

Ability to work within a team with a track record of collaborating across disciplines.

Strong verbal and written communication skills in English

Active listening skills and ability to work with colleagues from different cultures and con-texts.

Language Skills: Fluency in English is required.

Strong organizational and time-management skills; proven ability to prioritize and deliver on time

Strong analytic problem-solving skills

Ability to work both independently and in a dynamic, cross-functional team structure

Highly proficient in Microsoft Office suite, CommCare and PowerBI is an asset

Demonstrated ability to work effectively with stakeholders at all levels

Ability to manage and work through change in a proactive and positive manner.


Working Environment

Some travel, especially within the North, South West and West Nile Regions up to 50%

Key working relationships

Reports to the AAP Deputy Coordinator

Works closely with the Regional and AAP Managers



How to Apply

Please submit your CV, together with a technical and financial proposal, to the email 'UA-IRCJobs@rescue.org' only under the subject 'AAP Consultancy'.


The IRC and IRC staff must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

We are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.

All staff, regardless of role, are required to create a culture of client responsiveness by requesting and using client feedback data to make decisions. In addition, all staff are expected to demonstrate inclusiveness when making programmatic decisions and working with clients, partners and colleagues from diverse backgrounds. You can read more about the IRC’s commitment to client responsiveness here: https://www.rescue.org/resource/client-responsiveness-introduction-and-faq


For more information and job application details, see; IRC Accountability to Affected Populations Senior Manager Jobs in Uganda

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