Ique Security Service Customer Care Associate Jobs in Nigeria
Ique Security Service Customer Care Associate Jobs in Nigeria
Job SummaryA customer care associate assists customers with inquiries related to a company’s products and services.
Customer care associates maintain adequate company and product knowledge to provide proficient service.
Responsibilities
Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Performing other duties as the need arises.
Job Requirements
Candidates should possess an HND / NCE / OND qualification.
1 - 5 years work experience.
How to Apply
Interested and qualified candidates should send their Resume to: dayaizam@gmail.com using the Job Title as the subject of the email.
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