Ipsos Commercial Director, Observer Jobs in Kenya
Ipsos Commercial Director, Observer Jobs in Kenya
Ipsos is a world-leading research company operating in more than 85 countries.
It has revenues in excess of ₤1Bn and employs over 16,000 staff worldwide. Ipsos provides research services and strategic insights to the world’s largest corporations and many public sector organisations.
At Ipsos we are passionately curious about people, markets, brands and society. We make our changing world easier and faster to navigate and inspire clients to make smarter decisions.
We deliver with security, simplicity, speed and substance. We are Game Changers.
Commercial Director, Observer – Ipsos in Kenya
Job Purpose:
To manage and develop key client and prospective client accounts as well as playing a significant role in influencing the strategic direction of the business and ultimately driving profitable business growth.
Key Accountabilities
Client Focus: Outward Focus and Customer Obsession
Capable of working with clients at any level.
Consistently building enduring client partnerships
Show relentless client focus in business decisions
Is a strong advocate for the Ipsos Kenya offer and the value it delivers to clients
Demonstrate and share up-to-date, detailed knowledge of the competitive offer
Expertise
Role Competence: To manage and develop the key client and prospective client accounts program, influence the strategic direction of the business, drive profitable business growth and display business acumen
Activate
Make effective pricing decisions, based on experience, hard facts and knowledge
Aid in the design of innovative, winning proposals in response to complex, challenging briefs
Lead pitches on challenging briefs
Build:
Ultimate accountability on all aspects of winning work and end to end relationships with clients
Conduct:
Ultimate accountability for bringing new business into Ipsos Observer
Deliver:
New business into Observer
Embed
Accountable for ensuring project learnings are actioned
Identify opportunities for, and secure, further client work
Financial: Commercial Drive
Generate significant contribution to Ipsos Kenya in terms of:
Revenue from new clients
Profitability
Identify and implement ways of improving efficiency and profitability
Identify and act upon commercial opportunities
Anticipate evolving/ new commercial trends and respond to them appropriately
People: Performance Development
Drive the continuous development and career progression of staff in terms of their client facing skills
Play a part (with RDs) in the setting of clear, motivational and measurable development objectives for people and regularly review performance against these
Contribution to Ipsos in Kenya
Communicate, advocate and implement the team and company strategy, business objectives and plans
Play a key role in ensuring personal (and team members’) objectives actively support those of the wider team and wider company
Take into account the ‘bigger picture’ and think ‘longer term’ when making decisions
Lead on corporate and / or team related initiatives
Required Skills and Behaviours
Working Together
Leadership, teamwork, and collaboration
Leads and promotes honest, open, transparent and direct relationships with clients and colleagues
Helps the team to develop plans, identify and problem solve through collaborative working
Supports RDs with knowledge transfer, personal development of team members and achievement of team goals
Anticipates and raises concerns within the team, implicit and explicit, and actively contributes to resolution of any such issues
Actively seeks and offers input to decision making, demonstrating a ‘long-term’, strategic mind-set
Speaks positively about the company, work, colleagues and the future
Consideration
Anticipates, gathers and understands others’ points of view
Is empathetic, takes into account the possible impact of actions/decisions on others and manages others’ reactions to situations by anticipating likely response
Acts with integrity, respects confidentiality and sensitivity of situations and information
Communication
Clear and appropriate communication
Explains complex and detailed
issues clearly and succinctly
Communication style is authoritative and influential, inspiring confidence in recipients
Carefully tailors tone and communication style to have the most positive impact possible, with clients, with the team and with senior management
Delivers both good and bad news effectively
Coaches others to communicate more effectively
Listening
Is constantly listening to and gauging the mood and situation of the team/ business
Listens effectively, takes or instructs the most appropriate course of action after collecting and considering all the necessary information
Interpersonal sensitivity
Recognises the relative skills and strengths of the team and acts accordingly when interacting with them
Demonstrates cultural, professional and personal sensitivity with colleagues
Flexibility
Creativity
Offers fresh and imaginative ideas for solving problems and developing the business
Recognises and reinforces creative thought and innovative ideas
Managing change
Speaks positively about change, motivates others to engage with it, leads by example
Generates and leads change in the interest of business improvement and client focus
Responds appropriately to changing situations, acting with the appropriate pace and urgency
Is energised by challenges
Actively pursues opportunities to improve and stretch the company offer, performance and client delivery
Is intellectually curious, constructively challenges existing thinking, systems and processes and suggests alternatives and encourages others to do so
Challenges the status quo, is innovative, takes calculated risks
Self-management
Initiative
Demonstrates and encourages in others a positive, solutions-focused approach
Relentlessly looks for ways to make clients’ lives easier / better / more fruitful for Ipsos
Proactively drives development and career progression of self and other team members
Organisation
Is disciplined, demonstrates excellence in time management, prioritisation and planning
Delegates responsibility for any client touchpoints sensibly and appropriately (and in conjunction with the RDs)
Sets goals that are ambitious but achievable, drives through to their completion
Demonstrates excellence in managing others’ expectations effectively, upwards and downwards
Responsibility
Demonstrates strong self-awareness: plays to one’s strengths and acknowledges limitations
Listens to and learns from constructive criticism/ feedback – is always prepared to learn
Proactively offers upwards feedback and support for senior management
Advocates and drives compliance within the team with company’s operating practices and quality processes
People
Resolves people, work and client problems in the best interests of the company
Fosters a culture of continuous development within the team.
Is a positive and inspirational role model
Provides direction and support to team members, recognising great work and addressing problems
Manages conflict effectively
Is respectful, treats all colleagues fairly and appropriately
Shows leadership in giving, receiving and seeking out feedback on performance
Leads by example
How to Apply
If you believe you are the candidate we are looking for, please submit your application and CV detailing your experience for the post and include daytime telephone contacts to: careers-ke@ipsos.com
Application will not be considered if covering letter is not attached.
Include “Commercial Director, Observer – Ipsos in Kenya” in the cover letter and email subject header.
Only Shortlisted candidates will be contacted.
Deadline for applications: Wednesday, 19th December 2018
For more information and job application details, see; Ipsos Commercial Director, Observer Jobs in Kenya
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