IPOA Senior Customer Care Assistant Jobs in Kenya

IPOA Senior Customer Care Assistant Jobs in Kenya

Job Purpose

Responsible for receiving clients and addressing their issues in a timely and efficient manner.

Key Responsibilities/ Duties / Tasks

Operational Responsibilities / Tasks

Implement guidelines, plans, standards and procedures that impact on customer care functions in the respective office of deployment;

Receive client concerns, queries and complaints and forward to the relevant office;

Receive, attend and direct customers and telephone calls to relevant office;

Conduct customer satisfaction exit interviews;

Collect data and update records relating to Customer Care Services;

Implement risk mitigation measures in the office of deployment; and

Develop and implement individual work plan.

Job Competencies (Knowledge, Experience and Attributes / Skills)

Academic qualifications

Diploma in any of the following disciplines: - Front Office Management, Public Relations, Customer Care Management or its equivalent from a recognized institution

Professional Qualifications / Membership to professional bodies

Supervisory course lasting not less than two (2) weeks from a recognized institution

Previous relevant work experience required

Served in the grade of Customer Care Assistant I IPOA grade 10 for a minimum period of three (3) years or six (6) years in a comparable and relevant position in the public or private sector

How to Apply

For more information and job application details, see; IPOA Senior Customer Care Assistant Jobs in Kenya

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