IOM Movement Operations Manager Jobs in Ghana
IOM Movement Operations Manager Jobs in Ghana
Context: Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work.
The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations.
This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide.
Under the direct supervision of Chief of Mission (CoM), and the technical supervision of the Head of Regional Resettlement and Movements (AFRICA), the Movement Operations Manager, (Ghana) is responsible for supervising all movement operations activities in Central and West Africa, with the following duties and responsibilities:
Core Functions / Responsibilities:
Oversee up to seven teams of staff members who are undertaking movement operations activities in Accra, including activities related to field support, movements, data processing and compliance.
Support staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis throughout Central and West Africa to ensure high quality work and the accurate completion of activities.
In locations throughout the region where there is no Movement Operations Officer or Manager, serve as technical supervisor for movement operations staff members.
Oversee staff as they assist individuals at transit centres or third-party facilities. Monitor the weekly shift schedule, ensuring coverage is adequate to maintain a professional, safe, secure and clean environment; address issues as they arise and continually seek ways in which IOM can improve services.
For third party facilities, regularly conduct checks to ensure accommodation is up to IOM standards.
Manage assets and inventories, process financial paperwork, supervise quality control of vendors, and manage the transit centre vehicles and related schedules, staff and paperwork, if relevant.
Ensure selection mission support, exit permit support, interpretation services and pre-departure counselling are coordinated for individuals at the airport, in transit centres, camps, consolidation points and third-party facilities or during transport by air, ground or water, according to the highest ethical standards and guidelines established by IOM.
Supervise the coordination of transportation from consolidation points, transit centres and third-party facilities and address special needs, such as meals, medication, wheelchairs and medical conditions.
Handle financial paperwork related to selection mission, exit permit or interpretation services as needed.
Oversee the completion of all bookings in Central and West Africa under the purview of IOMAccra by Movements staff members in accordance with the Handbook of IOM Tariffs (HIT).
Ensure compliance with program-specific SOPs and supervise the distribution of travel information to stakeholders.
Ensure Data Processing staff members are undertaking secure storage of documentation and data in accordance with IOM principles and guidelines, that they are taking all necessary measures to guarantee limited access to physical files, and that they are dispatching travel documents and coordinating exit permits in a timely manner.
Oversee the preparation of regular data mining reports on MiMOSA; advise management on possible issues which need attention and suggest corrective actions.
Liaise with airlines on a regular basis to represent the best interest of beneficiaries and clients for competitive fares with the most direct routing.
Liaise with other teams and units in Central and West Africa and with external partners such as government authorities, relevant embassies and the United Nations High Commissioner for Refugees (UNHCR).
Supervise the handling of at-risk and sensitive cases in accordance with IOM’s policies, procedure and guidance in the Movement Management Manual (MMM), including assistance for unaccompanied refugee minors (URMs).
Ensure IOM is adequately training staff members on working with at-risk and sensitive cases and is mainstreaming prevention of sexual exploitation and abuse (PSEA) through the awareness and training sessions for staff and service-providers.
Supervise quality assurance procedures, ensuring checks are being regularly undertaken by staff members and incident reports
are being submitted to and responded to in an efficient manner. Prepare statistics and report regularly to the CoM on relevant activities.
Work to streamline how reports are prepared and presented in order to improve services and ensure data on all procedures is compiled, summarized and presented in a timely manner.
Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
Required Qualifications and Experience:
Education
• Master’s degree in a relevant field of study from an accredited academic institution with five years of relevant professional experience; or
• University degree in a relevant field of study with seven years of relevant professional experience.
Experience
• Prior Movement Operations experience, especially in IOM, is highly preferred;
• Transportation-related and/or management experience is a strong advantage;
• Experience in the region is an advantage.
Skills
• Knowledge of IOM's Movement Operations program implementation and administrative, financial and business rules and practices is desirable;
• Strong written and verbal communication skills and ability to effectively communicate with and lead a team;
• Demonstrated proficiency with IGator, MiMOSA, SAR and Amadeus;
• Excellent computer skills and a high level of proficiency in spreadsheet and database applications.
Languages
IOM’s official languages are English, French, and Spanish.
External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).
Required Competencies:
Values - all IOM staff members must abide by and demonstrate these three values:
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 2
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators level 2
• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.
How to Apply
For more information and job application details, see; IOM Movement Operations Manager Jobs in Ghana
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