IOM ICT Assistants Jobs in Nairobi - Kenya

IOM ICT Assistants Jobs in Nairobi - Kenya

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.

IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Organizational Context and Scope

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.

IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment.

Internal candidates are eligible to apply to
this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Under the overall supervision of the Senior Regional Resource Management Officer and the direct supervision of the SeniorICT Assistant (RO), the successful candidate will be responsible for daily technical support to users for information management tools and technology infrastructure of the Regional Office.

The incumbent has to be competent in the technical aspect of desktop trouble
shooting and user orientation.

IOM is committed to a diverse and inclusive environment. Internal and External candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are
considered as first-tier candidates.

Core Functions / Responsibilities:

In particular, the incumbent will perform the following duties:

Answer all helpdesk queries appropriately via email, telephone call or in person.

Install systems, network components and software; suggest best technical
solutions in order to achieve required standards while taking into consideration
local technical constraints.

Support the activities of the ICT Unit in RO, ensuring that all requests are
addressed timely and accurately, with an efficient allocation of resources.

Install and configure the IOM’s corporate applications including SAP, Amadeus
and Mimosa Web.

Install, configure and upgrade desktops and laptop computers and software (Windows 8, Windows 10/ Windows server 2008/2012, MS Office 2010/2013 and in house produced software) and also configure Microsoft Office 365 services

Participate in problem solving, support and assistance for use of office technology
(including but not limited to Microsoft Windows 7 and Windows 8 Pro, Microsoft Office 2013, Adobe Acrobat) and office365.

Install and re-locate the unit’s hardware and coordinate equipment servicing.

Make sure all computer purchases are licensed with all standard software and
coordinate with COS Unit for all IT equipment requested by all programs and schedule the delivery of the equipment to the Sub Offices.

Update software inventory and inform all programs about number of software
required for their sections.

Carry out the regular updates of the antivirus database and the distribution of the
updates to all the workstations.

Monitor the regular daily data protection system (backup), put remote tapes, check the status of the backup and report to the specialist if there is any problem.

Provide ICT support and conduct planned/unplanned duty travels to Sub-Offices
when necessary.

Support and maintain the mission’s communication systems/equipment including,
land-lines, mobile lines, PABX, VOIP Services, Internet access, video conference
services , all other communication related matters

Ensure the required performance and stability of

network services and servers
(LAN,WAN, Messaging, Internet and VSATs connectivity, VPN, etc.), to prevent
and minimize downtime or service interruptions

Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

Completed High School Degree/Certificate in Information Technology or Computer Science
or a related field from an accredited institution with at least four years of relevant professional experience; or

Bachelor’s Degree or equivalent, or higher, in the above fields with at least two years of
relevant professional experience

Experience

At least two years of work experience in LAN/WAN networking environment.

Working knowledge of: Windows Server 2008/2012 software in a multi-site
environment. Microsoft Exchange Server 2013, TCP/IP Protocol, Cisco Router Configuration, Windows 7,8 and 10 administration.

Experience with HP/Compaq, IBM, and Cisco and Siemon equipment. Ability to design
and configure networks.

Experience in working in an international organization is required.

Languages

Fluent written and spoken English.

Required Competencies

Behavioural

The incumbent is expected to demonstrate the following competencies:

Accountability- Accepts and gives constructive criticism

Client Orientation- Identifies the immediate and peripheral clients of own work

Continuous Learning- Contributes to colleagues' learning

Communication - Actively shares relevant information

Creativity and Initiative - Actively seeks new ways of improving programmes or services

Leadership and Negotiation - Convinces others to share resources

Performance Management - Provides constructive feedback to colleagues

Planning and Organizing - Sets clear and achievable goals consistent with agreed priorities for self and others

Professionalism - Masters subject matter related to responsibilities

Teamwork - Actively contributes to an effective, collegial, and agreeable team environment

Technological Awareness - Learns about developments in available technology

Resource Mobilization - Establishes realistic resource requirements to meet IOM needs.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered.

In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station,or in the neighbouring country located within commuting distance, and work permit, as applicable.

How to apply:

Submit cover letter and CV, including daytime telephone and e-mail contact to: International Organization for Migration (IOM), RO Human Resources Department, send via e-mail to ronairobihrdrec@iom.intClosing Date: 14th November, 2018

Only Shortlisted Applicants will be contacted.

Note

The International Organization for Migration (IOM) does not charge a fee at any stage of the recruitment process (application, interview meeting, process or training). IOM does not concern itself with information on applicants’ bank details.

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