Investrust Bank Plc IT Officer - Hardware Supports Jobs in Zambia

Purpose of the Job

To provide Infrastructure support while ensuring maximum availability and uptime. .

Key Responsibilities

• Ensure the Bank's Infrastructure is operating within the agreed SLA targets.

• Ensure that user requests/incidents are resolved within the specified period in the SLA and escalate issues accordingly. Install, support and maintenance of hardware including but not limited to Servers, UPSes/Invertors, ATMs, Personal Computers, printers and hardware peripherals in line with best practice.

• Maintain the integrity of infrastructure deployment and security

• Provide support on the Bank hardware failures

• Ensure that user requests /faults /incidents are resolved within the specified period in the SLA and escalate issues accordingly.

• Provide root cause analysis for the hardware failures.

• Monitor server storage capacity and ensure these are within optimum limits.

• Manage operating systems and software, ensures they are installed and configured according to best practice.

• Administer all domain users and equipment.

• Test changes and upgrades to the infrastructure and ensure test results are well documented and changes/upgrades authorized before they are applied to the

production and disaster recovery environment.

• Ensure the deployment of security patches and anti-virus software to all equipment.

• Ensure all after-hours support is provided in line with Service Level Agreements to ensure customer satisfaction.

• Manage ATM operations, this includes working with vendors and internal stakeholders to ensure ATMs are in compliance and in proper working order and processing transactions during expected time frames.

• Creates and maintains all records and documentation pertaining to the Bank's equipment

• Ensures the Bank's ICT policies and procedures are enforced.

• Participate in project implementations as necessary Participate in business continuity and disaster recovery planning/ recovery strategies

Qualifications and Experience

• Grade 12 School Certificate.

• Degree in Computer Science/Computer Engineering/Information Technology/ Information Systems.

• Minimum three (3) years with proved experience in ICT field.

• Extensive knowledge of Windows Operating Systems and Windows

• Server Operating Systems

• Knowledge of Hyper-V / VSphere and or VMW will be an added advantage

• Knowledge of ATMs will be an added advantage.

How to Apply

Applications, supporting documentation and CVs should be emailed to:

recruitment@investrustbank.co.zm not later than Monday, 14th December, 2020.

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