Interswitch Group Team Lead, Site Reliability (Switching) Jobs in Nigeria

Job Purpose

Carry out Setups and Deployments on the Core Switching Platforms. Support the Core Switching Platforms and ensure their optimal performance.

Key Responsibilities

Deployment of Applications:

Carry out Deployments on the Transaction Switching Applications (Postilion, Powercard etc)

Automation:

Implement Automations of Activities that are involved in the management of the Switching Applications

Application Environment Management:

Ensure 24x7 Availability of all Switching Applications.

Carry out Capacity planning to ensure Applications are always available to meet increasing demands

Create visibility into site health and key performance indicators of the Switching Systems

Ensure up-to date patching and full compliance to security standards of the Switching Systems.

Ensure up-to date documentation on the Switching Applications as well as changes made

Troubleshooting:

Troubleshoot reported issues, and proactively identify areas in need of optimization

Working with technical support engineers to resolve critical incidents.

Create and update clear troubleshooting guides for the Switching Applications

Request Fulfilment:

Implement Requests relevant to the operation and enhancement of the Core Switching Applications

Team Management:

Co-ordinate the completion of activities within the team

Customer Escalation management

Resource Availability management

Process Management (Creation/Update, Gap Identification/Elimination)

Carry out Performance Management Reviews with the Team

Co-ordinate Productivity enhancement activities

within the Team

Requirements

Academic Qualification(s): Good first degree in Computer Science / Computer Engineering or other related fields.

Professional Qualification(s): Service Management Certifications (e.g. ITIL) is an advantage

Experience (Number of relevant years): Minimum (4) years relevant experience

How to Apply

For more information and job application details, see; Interswitch Group Team Lead, Site Reliability (Switching) Jobs in Nigeria

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