Interswitch Group Team Lead, Site Reliability (Applications) Jobs in Nigeria

Job Purpose

Manage the team that ensures the availability and reliability of the Core Applications.

Provide support for the Applications and ensure their optimal performance.

Implement setup of new Applications in the company’s environment.

Key Responsibilities

Deployment of Applications:

Support the deployment of Applications on the production environment

Implement projects involving Setup and deployment of new Applications and enhancement of existing applications

Automation:

Implement Automations of Activities that are involved in the management of Applications

Environment Management

Ensure 24x7 Availability of all Core Applications.

Carry out Capacity planning to ensure Applications are always available to meet demands

Create visibility into site health and key performance indicators of the Application Systems

Ensure up-to date patching and full compliance to security standards of the Application Systems.

Ensure up-to date documentation on all Core Applications as well as changes made.

Troubleshooting:

Troubleshoot reported issues, and proactively identify areas in need of optimization

Working with technical support engineers to resolve critical incidents.

Create and update clear troubleshooting guides for Applications

Request Fulfilment:

Implement Requests relevant to the operation and enhancement of the Core Processing Applications

Team Management:

Co-ordinate the completion of activities within the team

Customer Escalation management

Resource Availability management

Process Management (Creation/Update, Gap Identification/Elimination)

Carry out Performance

Management Reviews with the Team

Co-ordinate Productivity enhancement activities within the Team

Requirements

Academic Qualification(s): Good first degree in Computer Science / Computer Engineering or other related fields.

Professional Qualification(s): Service Management Certifications (e.g. ITIL) is an advantage

Experience (Number of relevant years): Minimum of (4) years relevant experience

How to Apply

For more information and job application details, see; Interswitch Group Team Lead, Site Reliability (Applications) Jobs in Nigeria

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