Interswitch Group Client Account Management Executive - Jobs in Nigeria

Interswitch Group Client Account Management Executive - Jobs in Nigeria

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Client Account Management Executive

Location: Lagos
Job Type: Permanent
Department: Purepay - Transaction Switching & Payment Processing

Responsibilities

Relationship Management:

Manages communication with customers on upgrades, outages and issues

Obtains feedback from customers on service issues

Engages internal stakeholders to resolve customer issues in a timely manner

Carries out monthly service quality review sessions with key customers

Carries out quarterly service quality review sessions with Tier 2 customers

Monitor Service Experience for new products and services

Contract Management:

Manages payments, billing and receivables anniversaries

Liaises with Service Managers and Legal Team to Draft SLAs and contracts

Works with Service Managers and Legal Team to Review SLAs and contracts with customers

Works with Service Managers and Legal Team to Review SLAs and contracts with partners

Works with support teams to ensure that customers get adequate support and proper communication to drive satisfaction and usage

Manages current service offerings by ensuring SLAs are met by the operations team and support team or other teams

Ensures contracts are renewed as

and when due

Continuous Service Improvement:

Identifies areas for service enhancements/service improvements

Analyses market trends so as to be able to provide input on product and service enhancements

Service Performance Review/ Analysis:

Conducts customer surveys

Provides insights on industry trends or initiatives from key customers

Regularly meets with our top 10 customers, to review service performance

Conducts service performance review with service managers and internal teams to assess SLA breaches

Provides feedback from customers to Service Managers

Reporting:

Generates reports on service quality and contract management.

Requirements

Academic qualification(s): A good Degree in Computer Science or Social Sciences (Relevant Experience Supersedes this however)

Experience: 5 years of experience in a similar function.

Application Closing Date

15th August, 2022.

Method of Application

For more information and job application details, see;
Interswitch Group Client Account Management Executive - Jobs in Nigeria

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