Interswitch East Africa Manager, Products & Innovation Jobs in Kenya
Interswitch East Africa Manager, Products & Innovation Jobs in Kenya
Job Description Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis.
The company started operations in 2002 as a transaction switching and electronic payments processing company that builds and manages payment infrastructure as well as deliver innovative payment products and transactional services throughout the African continent. Interswitch has demonstrated consistent, strong and profitable growth since the business was founded. This strong growth has enabled Interswitch to expand into more sectors and more country markets than any other payments company in Africa
Job purpose
Product Manager and Innovation role will lead the Products and Innovation Department and act as the essential bond between our Business strategy and Product strategy. He / She will facilitate the implementation of Product related customer requests/ Issues to ensure quality product performance and 100% uptime.
Job Responsibilities
Ensure they have continuous overview of products, product performance, cost, and revenue
Design and implement changes to Products in alignment with the business strategy
Define the product vision, strategy & roadmap
Work closely with technical, sales, marketing, and support teams to ensure revenue and customer satisfaction goals are met
Participate actively & works with marketing team in designing communication/marketing strategies of product(s)
Set pricing to meet revenue and profitability goals
Estimate the consumer demand for the product, identify potential customers, stay informed of any competing products
Develop pricing strategies and oversee product development
Responsible for gathering and prioritizing product and customer requirements
Obtain feedback/challenges from clients about product periodically & debrief internal stakeholders
Work with technical team with respect to prioritizing problem/issue resolution and for continuously enhancing the product. Maintain backlog of product(s)
Drive the product concept and product requirements based on customer needs and ideas that come from various sources. Evaluate and prioritize the requirements and develop them into a feature set
Responsible for the product planning and execution throughout the product lifecycle advising management on which product to drop or enhance
Work with marketing for product positioning, go-to-market strategy, messaging and product launch.
Work with cross-functional internal team (sales, legal, marketing etc.) and partners.
Develop an understanding of customer needs, industry market trends and competitive landscape.
Gather market information to understand customer/product problems and design
innovative solutions to translate them into revenue opportunities with assistance from requisite teams
Continuously benchmark product with that of competition and ensure own product is better and adds more value
Ensure all product documentation are accurate and up to date at all times
Propose an overall budget to ensure success of the products
Coordinates ideas, concepts and product feature research and makes the case for enhancements where necessary
Periodic Duties
Attend seminars, trade shows, events & other marketing initiatives to demonstrate technical specification of products
Cascading of Business strategy to relevant stakeholders
Recommend changes to business strategy and oversee change management.
Relationship Management
Manage client relationships and regularly interface with Client representatives and colleagues to understand and resolve any issues pertaining to product usage and functionality
Develop a mechanism for obtaining feedback from clients (and key players) using products in a portfolio
New Business Development
Recommend new business opportunities and develop business case in support of such opportunities.
Project Management
Oversee the development of relevant company or client proposals for the products in portfolio
Liaise effectively with development team and Project Management Office with respect to projects/integration handled
Participate in UAT sessions of developed solutions before deployment/customer sign off
Facilitate product training sessions/ workshops of product(s) in portfolio as required
Perform solution testing and give feedback to clients and development team where necessary
Performance Management Responsibilities
Bi-annual appraisals of performance
Effective tracking & reporting of revenues from customers using products
Requirements
Academic Qualification(s):
Bachelor’s degree in product management, business, or any related field.
As long as the degree includes classes and courses about business management, product management, public relations, marketing, communications, advertising, basic economics, and mathematics.
Relevant Experience:
5 years minimum experience in a similar function.
Demonstrated success defining and launching excellent products.
How to Apply
Submit your CV, copies of relevant documents and Application to
careers.ke@interswitchgroup.com
Use the title of the position as the subject of the email.
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