INTERSOS Accountability Officer - Roving Jobs in Nigeria
INTERSOS Accountability Officer - Roving Jobs in Nigeria
General Purpose of the PositionThe role ensures INTERSOS maintains high standards of accountability to beneficiaries and other stakeholders in line with INTERSOS and international humanitarian standards.
The role supports the establishment, strengthening and management of the INTERSOS Nigeria mission’s accountability framework and systems for efficiency, transparency and quality program implementation.
Tasks and Main Responsibilities
Under guidance establishes and implements an effective accountability framework that supports upward and downward accountability of INTERSOS programming in all locations.
Establishes and strengthens a complaint, feedback and response mechanism (CRFM) in each location on the highest levels of integrity, which beneficiaries will trust, and ensure that they can make confidential complaints.
Coordinates all accountability issues as they arise across INTERSOS Nigeria projects implementation.
Monitors complaints received and response (follow-up) processes through developing and maintaining a tracking mechanism.
Regularly updates the CRFM database and provide timely update to project staff based on the nature of the feedback.
Ensures that feedback is recorded, reviewed and responded to in a timely manner and in line with feedback mechanism guidelines.
Acts as the point of reference for beneficiaries, staff and stakeholders’ complaints.
Ensures quality documentation, communication, reporting and visibility of INTERSOS and donors.
Analyses patterns and trends of complaints received to help improve programming.
Generates periodic reports and ensures the reports are shared with project teams and the MEAL department.
Conducts periodic field visits to ensure that accountability systems are in place and the necessary support is provided as needed at field level.
Reviews accountability systems periodically and update any changes if deemed necessary in consultation with the Program Coordinator, MEAL Manager and PMs.
Supports in compiling of monthly, mid-term and final reports as to donor requirements
Participates in internal and external meetings related to humanitarian accountability.
Leads in developing a responsive, functional and appropriate feed
backing mechanism that can improve current project implementation and guide future programming.
Ensures proper documentation of all reports, success stories and all relevant project files using both physical documentation methods and electronic database as necessary
Facilitates adherence to all donor requirement in project implementation, including compliance in visibility display, reporting and success stories documenting.
Other responsibilities as assigned by manager.
Essential Requirements
Candidate should possess a degree in social science, international development, law, or a related field
Minimum of 3 years in humanitarian and/or development context Working with (I)NGOs and with local communities
Excellent communication, writing and IT skills
Excellent skills in organization and information dissemination
Essential computer literacy (word, excel and internet)
Leadership, people management and development, teamwork and cooperation
Strategic Vision
Service Orientation
Understanding of humanitarian operations principles, standards and best practices
Languages: fluency in English and Hausa
How to Apply
For more information and job application details, see; INTERSOS Accountability Officer - Roving Jobs in Nigeria
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