Interra Networks Limited Bilingual Customer Service Executive (English & French) Jobs in Nigeria

Job Description

We are currently looking for a Bilingual Call Centre Agents! The Bilingual (English & French) Call Centre Agent will be responsible for day-to-day customer service responsibilities within our Contact Center

Customers are the heart and soul of everything we do at iNterra

The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets.

Requirements

Minimum of a B.Sc / B.A / HND in Languages and any Social Science courses

S/he must have good understanding of English and French Languages.

Must be able to read, speak and write English and French languages.

Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.

Proficient in usage of Microsoft packages.

Knowledge of customer service telephony and technology.

Little or no experience in contact center or customer service environment would not be a problem.

Good data

entry and typing skills.

Excellent communication skills

Ability to understand individual differences.

Problem solving skills.

Should be able to work Mondays to Fridays and at any other time required.

Proficiency in driving Sales will be an added advantage.

Key Competencies:

Excellent verbal and written communication skills.

Excellent listening skills.

Problem analysis and problem-solving skills.

Customer Service Orientation.

Organization skills.

Attention to details.

Good Judgmental skills.

Team work.

Stress tolerance.

Time management skills.

How to Apply

For more information and job application details, see; Interra Networks Limited Bilingual Customer Service Executive (English & French) Jobs in Nigeria

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