International Rescue Committee IT Internships in Kenya

International Rescue Committee IT Internships in Kenya

Responsibilities

Level I Help Desk Support – Including but not limited to password resets, account creations, account terminations, desktop and laptop builds and printer support

Level II Help Desk Support – Including but not limited to anti-virus assistance, Windows XP support, Microsoft Office 2007 support, Active Directory Maintenance, Microsoft Exchange/Email support, general laptop, desktop and printer repair, and light network troubleshooting

Enterprise Ticket Management – Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests

Vendor Management – Work directly with IT vendors to obtain support, repair and warranty information

Hardware Inventory – This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software

Preventative Maintenance – Technician will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows”

Various Projects – Position will need to assist on various IT projects as needed

This position manages no staff

Qualifications

College degree or equivalent certification

Proficient in Microsoft family of products (Windows, Office and Server)

How to apply

Interested candidates should apply online by 30th November, 2017

For more information and job application details, see; International Rescue Committee IT Internships in Kenya

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