International Rescue Committee - IRC Client Responsiveness Officer Jobs in Ethiopia
International Rescue Committee - IRC Client Responsiveness Officer Jobs in Ethiopia
Scope/Summary of the JobThe Client Responsiveness (CR) Officer will be responsible for ensuring the implementation of client feedback channels which are relevant to clients and to program teams.
These include design and administration of surveys, focus group discussions, community meetings, the toll free line, suggestion boxes and other active and reactive feedback mechanisms.
The CR Officer will ensure that all data collected through the different channels is analyzed and reported to inform timely decision making.
S/he will ensure that the Feedback Registry and other tools developed in CommCare and KOBO are fully functional, secure and being used by the MEAL Assistants and CR focal points in all field locations.
Key Responsibilities
Ensuring that feedback channels for all sectors are in-place and appropriate for context in different field offices
Setting up and managing the Feedback Registry and other tools developed in CommCare and/or KOBO to ensure that they are fully functional, secure and being used by the team in all field locations
Supporting the Manager in capacity building on CR to MEAL and program staff in all field locations to ensure that client feedback and complaints are received, appropriately recorded and responded to in a timely manner
Working with the MEAL team in the field to ensure that a proper and secure archiving system for both quantitative and qualitative data is in place and being use appropriately
Conducting detailed data analysis for quantitative and qualitative data received through the different channels and presenting statistics in clear formats to highlight feedback trends to program and grants team
Working closely with the Manager in preparing weekly, monthly and quarterly CR reports and presentations for sharing with the Senior Management Team
Assessing the utility and efficiency of the established CR data management platforms and
propose recommendations for improvements
In collaboration with the Manager, supervising the work of MEAL Assistants and providing all the necessary support needed to accomplish their responsibilities
Any other duties assigned by the supervisor
Job Requirements
Minimum of 3 years of proven experience for first degree and 2 years of relevant experience for postgraduate degree holders in International Relations, Development, Anthropology, Sociology, Statistics.
Knowledge of standards on accountability to affected population, community engagement and participation
Experience of analyzing and presenting data in a way that facilitates effective decision making
Ability to develop relationships with clients and community members, acting as a community liaison focal point
Driven, self-directed and the ability to handle multiple competing demands and commitments, and to work flexibly in a team
Creativity, curiosity and enthusiasm, and the ability to develop and test new ways of working and solutions to problems
Strong oral and written communications skills in English and Amharic
Desirable
Experience of working with refugees and/or IDPs, and an understanding of the communication channels and preferences of displaced people.
Work experience in the humanitarian sector
Experience in creating feedback mechanisms.
These may include surveys, focus group discussions, hotlines, suggestions boxes, office open hours, community meetings etc.;
Experience of providing capacity building, training and advice to colleagues on feedback mechanisms
Experience of drafting reports using quantitative and qualitative data
Strong Excel skills
Female candidates are strongly encouraged to apply
How to Apply
Candidates who meet the above qualifications; please send your CV and application letter only through the following IRC career site.
External
https://rescue.csod.com/ux/ats/careersite/1/home/requisition/10012?c=rescue&lang=en-US
Internal
https://rescue.csod.com/ux/ats/careersite/2/home/requisition/10012?c=rescue&lang=en-US
Your application letter/cover letter must include the following information
Name of the position you have applied for
Date of application
Summary of your qualifications and experience
Motivation/objective of why you have applied for the job
Please include at least 3 references from current and former supervisors.
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