International Rescue Committee - HelpDesk Technician - Jobs in Kenya

The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.

Job Overview/Summary:

The Support Technician will be primarily responsible with providing support for our internal users on the use of their desktops and laptops.

Through our ticketing system and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.

Major Responsibilities

Customer Service and Communication

Technical Skills - Level I Help Desk Support

Administrative Tasks & Record

Education:

Work Experience:

The position will work in the Kenya, Nairobi Office and is expected to be on-site. Standard office work environment. This is afternoon shift.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability.

In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

How to Apply