International Organization for Migration Senior Medical Assistant Jobs in Kenya

International Organization for Migration Senior Medical Assistant Jobs in Kenya

Context:

Under the overall supervision of the Regional Health Assessment Programme Coordinator (RHAPC), the direct supervision of the mPDA Coordinator the incumbent will be responsible for duties and responsibilities related to the Medical Processing and Deployment Arrangements (mPDA) in Sub-Saharan Africa.

The mPDA unit is tasked to support the RHAPC in implementing pre-immigration medical examination activities in the region, particularly providing mobile missions and surge support to the country offices, capacity-building of medical personnel, and systematic monitoring and evaluation of the Health Assessment Programme in the region.

Core Functions / Responsibilities:

In particular he/she will:

Support the Mobile Team Coordinator in all activities related to the mPDA Unit in the Sub Saharan Africa by:

Organize the Medical Assistants Roster and assign various duties in the unit as well as actively participate in day-to-day scheduling;

Develop and keep up-to-date mobile mission’s Standard Operating Procedures (SOP’s);

Supervise and train Medical Assistants in compliance to the MHAC Medical Assistants’ SOPs;

Monitor the pipeline of health assessment requests from external partners and provide timely calls for the deployment of the mobile missions.

Assist in analysis of various tools pertaining to migrant flow and satisfaction during the mobile missions and in MHAC – including active monitoring of scheduling trends.

Analize the pipeline reports, identify bottleneck of the process and suggest mitigative measures when required.

Prepare medical forms, laboratory labels, serology code books, chest x-ray labels and daily scheduling of MHD health assessments.

Ensure that reception area is well organized and presentable at all times.

Provide accurate information and answers to telephone and/or walk-in queries from applicants regarding their schedules and direct as required.

Assist in improving the integrity of customer care work by proposing key fraud prevention measures.

Receive all completed medical deferrals/furtherance, x-rays and other documents from MHD, update the reception of the same in the database and forward to the migration health physician for clearance.

Oversee the completion of medical forms, DNA packages and other medical documents and ensure they are transmitted to relevant partners, either by electronic means or by courier services. Verify that correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.

Update MHD information on the country MHD Website.
Prepare and submit monthly statistics on Health Assessments performed by MHD.

Prepare correspondence to respond to queries in respect

to relevant matters of the MHAC. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.

Prepare purchase request forms for procurement of equipment and working materials for MHD.

Data management follow-up including the creation of queries to retrieve information from the database and responding to various follow-up needs and reconciliation reports;

Participate in mobile health assessment missions in the region to provide IT/Database support.

Provide Database/data processing support to the region and other MHD locations as needs arise.

Suggest improvements to strengthen internal control mechanisms; provide inputs for new procedures to complement and/or adapt existing instructions in an effort to achieve streamlining efficiencies.

Travel as needed.

Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

University Degree with at least four years of relevant working experience.
OR

Secondary School Diploma with at least six years of relevant working experience.

Experience

Experience in managing large dynamic teams, with a customer service, IT or administrative background;

Knowledge of data management principles;

Certificate in IT/Data entry is an advantage;

Knowledge of customer care;

High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset;

In-depth use of MS office applications, data collection and manipulation;

Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,

Previous working experience with NGOs or international organizations is an added advantage.

Skills

At least an intermediate level of MS office skills;

Effective managerial and leadership skills in the provision of data entry and customer care;

Analytical skills;

Excellent communication skills;

Fast and accurate typing.

Languages

Fluency in both written and spoken English and Kiswahili is required. Knowledge of French is an advantage.

How to Apply

Submit cover letter indicating the Position Title & Vacancy Notice Number (Senior Medical Assistant- IOMRONBO/VN/037/2023), and CV with telephone and e-mail contacts including 3 Referees (Supervisors) to: IOM, RO Human Resources Department, via e-mail to ronairobihrdrec@iom.int

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