International Organization for Migration Information and Communications Technology Officer Jobs in Ghana

International Organization for Migration Information and Communications Technology Officer Jobs in Ghana

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM.

For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

Context:

Under the overall supervision of the Chief of Mission (CoM), direct supervision of the Senior Resources Management Officer (SRMO) and in close coordination with relevant staff and the relevant Information and Communications Technology (ICT) Department counterparts, the ICT Officer will provide the necessary ICT support to Country Office (CO).

Core Functions / Responsibilities:

Supervise missions’ ICT assistants and coordinate daily activities of the Information and Communications Technology (ICT) Unit for the mission, ensuring that all requests are addressed timely and accurately, and that all daily operations are in compliance with IOM ICT Standards.

Ensure adherence to IOM standard, Policies and guidelines with regards to network systems, IT security, software licensing, telecoms, and ICT procurement.

Facilitate the implementation and compliance with the Cyber security program and other required compliance with donor and operational frameworks and standards.

Liaise with the relevant stakeholders to ensure adequate and timely provision of ICT and information management solutions and services to meet operational needs.

Ensure the required performance and stability of network services and servers (LAN, WAN, Messaging, O365, internet connectivity, etc.), to prevent and minimize downtime or service interruptions.

Ensure the adequate IT infrastructure performance for mission-critical and CAS operations applications, corporate applications such as STAR, MiMOSA, E-medical, PRISM, Intranet etc.

Liaise with IMT and other counterparts to ensure technical support and day-to-day issues

Facilitate the in-house development of required database information systems to support mission operations, included, but not limited to, data collection, data analysis and reporting and information management requirements facilitation.

Produce and implement, when necessary, ICT training to end users, data entry operators and enumerators to facilitate productive use of the IT, telecommunications, and information systems in the mission.

Facilitate the implementation of the ICT strategy, implement the improvements to mission IT Infrastructure and the provision of services for the efficient functioning of mission operations.

Check that ICT related project activities are implemented on a timely basis by daily monitoring of activities and reporting of challenges to IMT Officer.

Coordinate and monitor the implementation of the Cybersecurity program in Ghana, Togo, and Benin missions and actively coordinate ICT solutions or project components that meet the IT architecture review and other ICT frameworks.

Liaise with Logistics and Procurement staff to facilitate the proper provision of ICT-related equipment / supplies / services and propose most suitable solutions.

Provide training to ICT assistants and other Assistants in the Mission.

Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

Master’s degree in Computer Science, Information Management, Information Technology, or a related field from an accredited academic institution with two years of relevant professional experience; or

University degree in the above fields with four years of relevant professional

experience.

Certificate in any of the following: Cisco Certified Network Associates (CCNA), Microsoft Certified Professional (MCP) (Windows/Exchange Server), Microsoft Certified System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Engineer (MCSE), is a distinct advantage.

A certificate in project management (PMP or Prince 2) and\or IT service management (ITIL) is a distinct advantage.

Experience

Experience in the implementation and administration of Microsoft Windows network environment (LAN/WAN) and first-level network/desktop support;

Experience working with an international organization or an international agency in a field location; supporting emergency, complex/post-conflict mission;

Progressively responsible experience in planning, design, development, implementation, and maintenance of computer information systems;

Knowledge and demonstrated experience of database information systems and data processing tools.

Knowledge of web-based development and other development tools and reporting, and,

Extensive knowledge and experience in Microsoft power platform and 365 cloud-based applications and technologies.

Skills

Extensive knowledge of Windows Operating System, Network\Systems administration, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, VoIP, MS Office 365 apps, Antivirus Software, and utilities;

Knowledge of web-based development, experience in development, and implementation of Microsoft power platform;

Demonstrated ability to work with minimal supervision and demonstrate high level of initiative, perseverance, and professional commitment to achieve high-quality results;

Demonstrated ability to handle confidential data in a professional, responsible and mature manner; and,

Demonstrated ability to coach individuals, to work effectively and harmoniously with colleagues within a team from varied cultures and professional backgrounds.

Languages

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in English is required (oral and written). Working knowledge of French is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies:

Values - all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

[Managerial Competencies – behavioural indicators level 2

Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

How to Apply

For more information and job application details, see; International Organization for Migration Information and Communications Technology Officer Jobs in Ghana

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