International Organization for Migration ICT Assistant Jobs in Kenya

International Organization for Migration ICT Assistant Jobs in Kenya

Context:

Under the overall supervision of Senior Resources Management Officer and under the direct supervision of the National ICT Officer, the ICT Assistant will provide overall assistance and daily technical support to users of information management tools and technology infrastructure of the mission. The incumbent has to be competent in the technical aspect of desktop troubleshooting and user orientation.:

Core Functions / Responsibilities:
In particular he/she will:

Ensure that all help desk queries are answered to appropriately via email, telephone call or in person. Install systems, network components and software; suggest best technical solutions in order to achieve required standards while taking into consideration local technical constraints.

Installation and configuration of IOM corporate applications including SAP, Amadeus and Mimosa Web

Manage problem solving, support and assistance for use of office technology (including but not limited to Microsoft Windows 7 and windows 8 Pro, Microsoft Office 2013, Adobe Acrobat).

Install and re-locate the unit’s hardware and coordinate equipment servicing.

Supply all IT equipment to Sub office and update all program about new changes in IT System. Make sure all computers sent to sub office are registered in IT Inventory and all standard software are instilled.

Coordinate with Logistic department for all IT Equipment requested by all programs and schedule the delivery of the equipment to sub offices.

Make sure all computers purchased are licensed with all standard software

Update software inventory and inform all program about number of software requires for their sections.

Inform users regularly of facilities and services available and advise staff of environmental changes

Manage the regular updates of the antivirus database and the distribution of the updates to all the workstations.

Manage the regular daily data

protection system (backup), put and remote tapes, check the status of the backup and report to the specialist if there is any problem.

Back-up to other RO ICT staff.

Performs such other duties as may be assigned by the Mission.

Required Qualifications and Experience

Education

Bachelor’s Degree in Information Technology or Computer Science or a combination of relevant education with 3 years of professional experience in the above field.

High School Degree with 5 years of professional experience in the above field

Experience

A minimum of five years of experience in LAN/WAN networking environment.

Working knowledge of: Windows Server 2008 software in a multi-site environment. Microsoft Exchange Server 2010, TCP/IP Protocol, Cisco Router Configuration. Windows 7 administration.

Experience with HP/Compaq, IBM, and Cisco and Siemon equipment. Ability to design and configure networks.

Experience in working in an international organization.

Skills

Strong software development skills; strong skills in SQL development, database integration with web-based applications are advantageous;

Languages

Required: Fluency in English and Kiswahili is required. Working knowledge of French; and/or any other UN Official language is advantageous.

How to Apply

Submit cover letter indicating the Position Title & Vacancy Notice Number (VN No.), and CV with telephone and e-mail contacts including 3 Referees (Supervisors) to: IOM, RO Human Resources Department, via e-mail to ronairobihrdrec@iom.int

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