International Institute of Tropical Agriculture IT Operations Procurement Assistant Jobs in Nigeria

International Institute of Tropical Agriculture IT Operations Procurement Assistant Jobs in Nigeria


Responsibilities

  • Adopt ITIL best practice, to handle all IT procurement-related requests and inquiries efficiently through the ServiceDesk via telephone, email, the (CRM) end-user portal (Freshworks) or the electronic shop to ensure all user requests and needs are handled courteously, promptly, and effectively.

  • Respond to IT procurement request with a high level of accuracy, ensuring seamless coordination with the Supply Chain for timely processing and fulfilment.

  • Assist the Manager, ITSM in overseeing and managing IT stocks level, ensuring timely replenishment of suppliers to prevent shortages.

  • Support the Manager, ITSM in generating monthly procurement reports, covering stock levels, replenishments, and sales. Use data insights to advise the Head of Unit on procurement trends and needs.

  • Perform desktop fixes, including software installations, system configurations, endpoint protection systems updates, and application upgrades to maintain operational efficiency.

  • Maintain accurate documentation of hardware failures, repairs, installations, and removal, escalating issues to Supervisor as needed.

  • Ensure the IT asset register remains up-to-date and the disposals comply IITA Disposal Strategy.

  • Act as a liaison between Supply Chain representatives, external IT vendors, and service providers for procurement of IT consumables and supplies.

  • Assist in patching computers, peripherals, printers, A/V systems, and software applications (e.g. upgrade and patch management, etc.) to ensure all systems remain updated and fully functional.

    Perform any other duties as may be assigned by the Supervisor.

    Requirements


  • BSc/HND in Computer Science/Engineering, Electrical/Mechanical Engineering, Information Technology or other engineering-related
    courses. The ideal candidate must have a minimum of two (2) years’ experience performing a similar role in a well-structured environment. Professional certifications in Service Management (CompTIA, ITIL, MCP, MCTS, and Programming Language) is required.

    Competencies

    The ideal candidate must:

    · Be able to command excellent client relation and management skills.

    · Have experience in IT Procurement and assets management.

    · Have sound knowledge Microsoft Client Technologies Management (Wins 7,8,10,11).

    · Have good interpersonal and client relations skills.

    How to Apply

    For more information and job application details, see; International Institute of Tropical Agriculture IT Operations Procurement Assistant Jobs in Nigeria

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