International Health Management Services Call Centre Executive Jobs in Nigeria

International Health Management Services Call Centre Executive Jobs in Nigeria





Job Description

  • Ensure clients (corporate customers, retail customers, distribution partners and providers) have a seamless encounter with our service

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Follow communication scripts when handling different topics

  • Identify customer needs, clarify information, research every issue and provider solutions or alternatives

  • Seize opportunity to upsell products when they arise

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversation in our Call Centre database in a comprehensive way

  • Frequently attend educational seminars to improve knowledge and performance level

  • Meet personal/team qualitative and quantitative targets

  • Seek resolution of customer queries

  • Provide information about company products and services

  • Contribute to customer research

    Qualifications and skills

  • This role requires a First Degree or its equivalent Diploma qualification BA/BSc/HND

  • A Nursing qualification or in a related field would be an added advantage

  • At least 2 years previous experience in a Call Centre role

  • Experience working with HMO or in hospital setting is an advantage

  • Ability to work under pressure and multi-task

  • Strong phone and verbal communication skills along
    with active listening

  • Customer focus and adaptability to different personality types

  • Ability to multi-task and set priorities and manage time effectively



    How to Apply

    Interested and qualified candidates should send their Resume to: ihmsresponses@gmail.com using the Job Title as the subject of the email.

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