International Business Bureau Customer Service / Front Desk Personal Jobs in Nigeria

Job Description

We are looking for a reputable, smart and quality customer service/ Front desk personal both male and female respectively.

Customer Service Representative / Front Desk Responsibilities

Greet guests and provide them with superb customer service.

Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper

Answer all client questions and incoming calls

Redirect phone calls to the appropriate department and take down messages

Accept all letters and packages, and distribute them to their appropriate departments

Monitor, organize and forward emails

Track and order office equipment and supplies

Maintain records and files

Oversee the office budget.

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Requirements

Bachelor's Degree, HND, Master's Degree qualification.

1 - 3 years Experience.

How to Apply

Interested and qualified candidates should send their CV to:

info.hrjaklovisconceptltd@gmail.com using the Job Title as the subject of the mail.

Note: While sending in your application put in your phone number boldly where it will be visible in case we need to make a quick contact to you.

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