Insurance Training College Administrative Assistant – Front Desk Jobs in Uganda

Insurance Training College Administrative Assistant – Front Desk Jobs in Uganda

Job Purpose

To Receive visitors by greeting and directing them to appropriate offices or departments, respond to all ITC stakeholder’s enquires on the phone and in person and provide guidance by following security procedures.

Major Duties & Responsibilities

Customer Care

• Provide professional responses to inquiries on phone and face to face, direct inquires to right persons and also follow up on them.

• Promote and maintain a positive image of the ITC through effective customer service practice.

• Confirm appointments for visitors to meet staff
by calling the concerned staff to confirm appointments and advice in cases of failed appointment.

Manage the Reception and Surrounding Areas

• Maintain a safe and clean reception area by complying with ITC standards and procedures.

• Maintain security by following set procedures, monitor visitors, register and issue visitors IDs at all times.

Administrative roles

• Receive mails, parcels and ensure that they are delivered immediately to respective recipients.

• Provide general administrative and clerical support such as typing, printing.

• Take minutes for staff meetings, disseminate them and relay the message to the intended recipients.

Communication Management

• Gather information from different departments and also update staff on any changes.

• Update electronic display/notice boards for any incoming information and communications.

• Remind staff to send timely information for regular updates and new information if any.

Security and Safety Measures

• Inform security guards in cases of emergency, such as fire or presence of unauthorized persons.

• Monitor and silence fire alarm when required and carry out routine checks on the premises

Key Performance Indicators

Effective customer service.

Clean and clear receptionist area.

Timely resolving of visitors’ enquiries.

Timely mail distribution.

Secure premises.

Minimum Qualifications:

Bachelor’s degree in Secretarial studies/ Office Management/ Business administration/Management or related field in similar area

Minimum Experience:

One year of relevant experience in a reputable organisation in a similar position.

Competencies and Knowledge:

Multi-tasking skills

Organizational skills

Customer focus

Computer skills

Time management

Communication skills

How to Apply

For more information and job application details, see; Insurance Training College Administrative Assistant – Front Desk Jobs in Uganda

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