Insurance Regulatory Authority Consumer Protection Assistant Jobs in Kenya

Job Purpose

The position is responsible for safeguarding the interest of policy holders and beneficiaries, strengthening public trust and consumer confidence in the insurance sector. The position ensures that market conduct of regulated entities is in compliance with insurance legislations.

The duties and responsibilities entail:

Attend to walk in customer enquiries and writing reports on the same

Attend to telephone enquiries and writing reports on the same.

Attend to email enquiries and writing reports on the same.

Handle complaints from policyholders and beneficiaries, communicate decisions and regularly review companies’ complaints and generate reports on the trends for review by management.

Generate reports on capacity building undertaken on regulated entities for review by management.

Participate in logistics in the department such as organization for meetings, workshops and smooth flow of information.

Handle the communication logistics for decisions made on complaints and disputes to insurance policyholders and beneficiaries.

Persons Specifications

Higher Diploma

in Insurance, Public Relations, Laws, Education, Information Technology, Customer Care, Business Administration or its equivalent with three (3) years working experience.

OR

A Diploma in Insurance, Public Relations, Laws, Education, Information Technology, Customer Care, Business Administration or its equivalent with four (4) years relevant experience

Certificate in Computer Application

Meets the provisions of chapter six of the constitution.

Competencies and skills

Strong communication and presentation skills.

Good analytical skills.

Problem solving.

Professionalism.

How to Apply

For more information and job application details, see; Insurance Regulatory Authority Consumer Protection Assistant Jobs in Kenya

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