Indepth Research Institute Telesales Executives Jobs in Kenya

Indepth Research Institute Telesales Executives Jobs in Kenya

Indepth Research Institute builds the capacity of people, processes and systems for organizational success and growth as well as nurturing a thriving ecosystem.

We do this through our four lines of services i.e. Corporate Training and Development, Data Analytics Services, Social and Market research, and Management advisory.

Job Summary:

We seek to recruit an aggressive, confident, fluent, mature and creative Telesales Executive who will contribute to generating sales for the company by closing sales/deals over the phone and maintain good customer relationships.

Key Responsibilities:

Identify sales prospects and opportunities, produce leads and book appointments with the emphasis on high quality leads.

Developing creative pitches and propositions and follow up with existing clients

Keeping records of calls and sales and maintain a database of all enquires that come through the CRM

Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.

Following up on new leads and referrals resulting from field activity.

Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate Learning and Development Advisor..

Building the sectors database in liaison with Learning and Development Officer/BDO.

Spending almost 80% of the workday on the telephone communicating with potential clients.

Contacting potential or existing customers to inform them about our training programs and seminars using scripts

Conducting Learning Needs Assessment to understand customer/key organizations training requirements.

Handling customer grievances to preserve the company’s

reputation.

Participate in marketing events such as seminars, trade shows, and telemarketing events.

Other duties as assigned.

Qualifications and Experience

Should have at least a Degree or a Diploma in sales and marketing or any other relevant field/course

At least 2 to 3 years’ telesales experience in any fast-paced company.

Eloquent and customer-oriented

Masterly of English with Clear Communication Skills

Advanced skills in MS Office, PowerPoint, and Excel

Cool-tempered with perseverance and ability to handle rejection

Experience in selling training programs and seminars/events

High level understanding of computer technology

Proven track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Ability to learn about products and services and describe/explain them to prospects

Outstanding negotiation skills with the ability to resolve issues and address complaints.

How to Apply

Your application should be sent to hr@indepthresearch.org to us on or before CoB Friday, 27th January 2023 in PDF FORMAT ONLY.

Quote the JOB TITLE on the subject of your email.

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