Imperial Managed Solutions East Africa Manager - Client Services Jobs in Kenya

Imperial Managed Solutions East Africa Manager - Client Services Jobs in Kenya

Imperial is an African focused provider of integrated market access and logistics solutions. With a focus on the following key industries - healthcare, consumer, automotive, chemicals, industrial and commodities - we take our clients’ and principals’ products to some of the fastest growing and most challenging markets in the world. As a leading global logistics provider, we seek out and leverage new technology to deliver innovative, end-to-end solutions.

Through our significant African footprint and international expertise, and with the support of our 25,000 people, Imperial’s purpose is to connect Africa and the world - and to improve people’s lives with access to quality products and services. Imperial became a wholly owned business of DP World in March 2022. For more information: www.imperiallogistics.com

Imperial's Logistics Africa business, is the leading logistics supplier in South Africa, and one of the largest on the African continent, providing Contract Logistics, Road Freight and Lead Logistics Provider solutions.

Imperial Logistics International business, has its headquarters in Duisburg, Germany and is responsible for all Group logistics activities (including Contract Logistics and Freight) outside of Africa.

Imperial’s Market Access business, builds complex route-to market solutions that provide principals access to patients and consumers across Africa through comprehensive channel strategies that integrate sourcing, sales, demand generation, distribution, marketing and promotions.

Job Function

Maintain ownership of a portfolio of Imperial Managed Solutions EA clients retention, growth and development within that portfolio.

Key performance areas

• Collate and analyze operational data and generate client dashboard reports.

• Analyze client data based on operations for internal and external.

• Business review meetings pre-scheduled for the year.

• Manage and optimize interactions with Internal and External customers to ensure centricity.

• Ensure contractual obligations are adhered to by both client and business.

• Participate in the implementation of departmental and site EMS objectives.

• To ensure smooth take-on of clients projects.

Qualifications required

• A Bachelors in Sales and Marketing or any Business related course.

• Project Management qualifications and skills an added advantage.

Skills and experience required

• Minimum 3 years of experience within logistics services industry in a management role.

• Have a proven sales and marketing experience.

• Excellent communication & presentation skills.

• Be able to communicate with Customers and Clients at senior levels.

• Self-starter who is able to develop relationships.

• Strong analytical skills.

• Ability to solve problems by engaging key stakeholders.

• Be accountable to internal and external stakeholders.

• Must be proficient in Microsoft Office including Excel, Word and Power point programs.

Other requirements

• Ability to work under pressure.

• Positive, confident, self-motivated, Solutions-oriented and able to work as a member of a team.

Behavioral Competencies

• Presenting and communicating information

• Writing and reporting

• Applying expertise and technology

• Analysing

• Learning & researching

• Delivering results and meeting customer expectations

• Following instructions and procedures

• Coping with pressures and setbacks

Technical Competencies

• Proficient budgeting and cost management knowledge and / or skill

• Proficient business and operations management knowledge and / or skill

• Proficient contact centre management knowledge and / or skill

• Proficient people management and development knowledge and / or skill

• Proficient labour relations procedures knowledge and / or skill

How to Apply

For more information and job application details, see; Imperial Managed Solutions East Africa Manager - Client Services Jobs in Kenya

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