I&M Bank Head- of Distribution Jobs in Tanzania

I&M Bank Head- of Distribution Jobs in Tanzania

Job Purpose

The incumbent will be required to implement business and service strategies to deliver Retail and Digital Banking performance and growth targets of branches in Tanzania. The jobholder will provide leadership to all the branches to ensure the delivery of the business plans for the region by establishing a high-performance culture amongst the branch management and retail relationship management team. The role oversees the business of the existing Branches and business expansion through new Branches.

Strategy

Develop and drive the growth and sustainability strategies of the business to deliver performance and growth targets of the branches and ensures alignment to the Retail business focus areas.

Interpret overall Retail and Digital Banking strategies into implementable plans and communicate to the branches.

Supervise and monitor the overall profitability of the branch network.

Regularly review performance of all branches.

The incumbent will also prepare business cases for new branch locations.

Identify and recommend areas of improvement for existing products and processes.

Measure, track and manage sales targets and budgets for the entire network and ensure dashboard and MIS growth against target.

Deposits

Ensure retention of deposits at a competitive level in consideration of optimal cost of funds to avoid loss business.

Manage bank MIS portfolio through pushing for growth of low-cost deposits.

Monitor maturity of fixed deposits (FDs) on a regular basis and manage the existing term deposits to ensure least attrition.

Identifies operational efficiencies to improve the end-to-end value chain for the deposits.

Assets

Ensure that consumer banking loan portfolio in branches is maintained within the set standards.

Monitors branch lending staff’s adherence to regulatory compliance Monitors branch lending staff’s adherence to regulatory compliance

Supervise and monitor for NPL and potential NPL.

Supports Retail Product managers developing and recommending product positioning, packaging, and pricing strategy to produce the highest possible long-term market share.

Optimize and grow revenue streams (NFR- cards, channels, FX, Trade and at counter)

Keep abreast of local market dynamics; identify changes, risks, and opportunities.

Identify business opportunities and develop tactics to leverage on them.

Accountable for the strategic direction, development and implementation of products that ensure growth, profitability, and sustainability of the Retail Banking business.

Drive and support the management on product implementation and portfolio profitability through the successful development and deployment of growth initiatives, revenue and maximization and cost optimization.

Lead Agent Banking operation and ensure maximum performance of the Agent outlets to ensure channel profit growth and achieve world class customer experience.

Design, plan and formulate strategies to achieve business goals as to Agent Banking

Boost overall business performance of Agent Network

Monitor and ensure all compliance related to Agent Banking

Training on Agent Banking

Coordinate with other stakeholders when required

Communicate and monitor customer service standards across the branch network.

Manage branch performance standards to achieve desired objectives.

The incumbent will act as a link between Head office and Branches by liaising with other business heads to ensure that branches get adequate and timely support from the support functions.

Establish and maintain a wide network with key stakeholders in the Bank such as operations and other enablers to ensure operational effectiveness of the branches.

Drive a service culture within the branches by adherence to the service standards and ensure all staff observe internal and

external TATs and SLAs

Drive alternative (self-service) channel optimization in the branches within the regions

Address delays impacting turnaround times (TAT) on key processes (such as TTs, account opening, loans processing, cheque book processing and card issuing, internet/mobile banking) within the branches and escalate unresolved issues to relevant departments as required.

Visit customers to identify their service needs and address service concerns.

Satisfactory customer survey feedback (both internal and external)

Agree Personal Scorecards for direct reports and share monthly performance feedback with the team in order to maintain performance at required levels, and manage poor performances as per the laid down policy.

Arrange for training of direct reports in line with personal development and talent development plans.

Manage succession planning and identify key talent.

Manage the handover process in accordance with laid down procedures.

Manage the on-boarding and probation process of new and exit staff and ensure induction and probation reviews are done within set times.

Plan for utilization of leave for direct reports while maintaining quality customer service.

Mentor and coach staff to constantly ensure that the environment is conducive to the retention of high-performing staff and the attraction of new staff.

Promote committed and engaged people.

Ensuring Personal Scorecards are signed off within set times.

Perform any other duties as may be assigned by the immediate supervisor from time to time

Manage customer and Audit queries relating to Retail Banking, Customer onboarding,

Skills, Knowledge and Abilities/Experience

Problem solving, planning and decision making.

Effective customer communication and ensure reduction to customer complaint.

Need to be able to make decisions quickly and effectively and be flexible in the approach.

Effectively and timeously attend to and resolve complaints.

Deliver customer service in order to achieve customer satisfaction and retention.

Knowledge

Degree holder, preferable in bachelor’s in commerce or Bachelor of Arts, Commerce, in Economics or Marketing

Master’s is an added advantage

Sales and marketing experience.

Managing and implementing campaigns

Good knowledge of banking regulations

Understanding and aligning the suite to the overall strategic objectives of the bank.

Experience

A minimum of 5 – 10 years of working experience as Branch manager

A minimum of 3 years’ experience in senior supervision of sales related roles

Sound management skills particularly around the dealing of people and problem resolution.

Personal competencies

Strong process orientation – A strong understanding of banking processes and operations.

Intellectual curiosity and analytical approach to work

Independent thought leadership to business decisions

Strong sense of collaboration and ability to develop positive relationships with key stakeholders.

Leadership ability to inspire and motivate others to perform well through continuous feedback.

Management of people

Sales and marketing experience.

Managing and implementing campaigns

Good knowledge of banking regulations

Business acumen and understanding of industrial practice or norms.

How to Apply

For more information and job application details, see; I&M Bank Head- of Distribution Jobs in Tanzania

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