I&M Bank E-Channels Officer Jobs in Uganda

I&M Bank E-Channels Officer Jobs in Uganda

I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence.

The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.

We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position:

Job Title: E-Channels Officer

Location: Kampala

Reports to: Head IT

Supervises: None

Job Summary

Coordinate and monitor the maintenance of the banks E-Channel systems including Incident handling, Systems operations, Systems monitoring and reporting, Configuration Management and provide the interaction between staff and technology, and to foster the enhancement of business processes through technology in line with the Bank business plan and ICT policy.

Key Responsibilities

Coordinating the Installation, configuration, upgrading and updating of ATM’s and work with the team to help implement Internal Systems.

Overseeing and coordinating preventive maintenance, troubleshooting and checks of ATM’s and software to achieve peak productivity and performance.

Coordinating monitoring of ATM’s and applications for errors and performance problems.

Monitor system resource usage and changes in user access rights in ATM & VISA applications.

Coordinating end of Day, system and data backup processes and archiving of data.

Providing innovative, workable solutions to a wide range of technical and user problems in line with interdepartmental Service Level Agreements.

Acting as a vendor Liaison on behalf of the bank for ATM’s & POS.

Provide technical support to all staff in line with ICT policies and guidelines.

Generating the settlement files for the VISA and upload settlement files for POS merchants in time.

Monitor error logs and system resources and make expansion plans in line with ICT procedures.

Monitor the ATM network and transaction volumes for violations and attacks / Frauds / High Net Values in line with the IT security policy.

Test the effectiveness of the security safeguards in place and prepare and test

the IT disaster recovery plan (DRP) in line with the IT security policy for ATM’s & POS.

Draw up a Business Impact Analysis (BIA) for IT systems and carryout an IT E – Business channel Risk Assessment and produce a report for management in line with PCI / VISA standards.

Develop and co-ordinate the implementation of IT Security awareness program to all staff and contractors in line E-channel security policies.

Maintain and monitor the HSM Security devices and Data card printers appropriately to achieve peak productivity and performance.

Ensure all the systems primarily in ATM’s / VISA related applications & equipment have appropriate back-ups in place and tested and reports are submitted and well maintained.

Coordination of any designated VISA / ATM / E- channel security related projects.

Minimum Education Qualification

Bachelor of Science in Computer Science/Information Technology/ Software Engineering or any other IT related course from a recognized institution

Work Experience

3 years demonstrated experience in IT systems administration

Required Competencies (Knowledge, Skills & Abilities)

Creative thinking and innovativeness
Analytical Skills/ Problem solving

Knowledge of the operating systems used in the bank

Knowledge of the network design

Understanding of Back up and data recovery procedures

Knowledge of procedure for installation and configuration of data bases

Understanding of System development cycles

Knowledge of Firewalls/proxies and Routers/ switches

Understanding of Network scanners/ vulnerability assessment tools

Note: Deadline for this job posting is 8th November 2022 at 5:00pm and only shortlisted candidates will be contacted

How to Apply

For more information and job application details, see: I&M Bank E-Channels Officer Jobs in Uganda

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