I&M Bank Digital Officer Jobs in Uganda
I&M Bank Digital Officer Jobs in Uganda
Key Responsibilities
• Management, monitoring and development of existing alternate channels: ATMs, Website, Internet Banking, Mobile banking, USSD, Wallets, Chat Banking, etc.
• Management of customer communications on alternate channels.
• Production and building of strategic relationships that will give the bank a prominent brand name in the market.
• Management and development of new alternate channels.
• Responsible for project governance & control.
• Frequently monitor competitor landscape and take action to keep the bank ahead of competition. Apply need-based product development and selling approach through the channel programs.
• Ensure TCF principles are embedded in all the channel and portfolio actions.
• Continuously review E2E processes to ensure customer experience is good making I&M the banking partner of choice.
• Implement governance, risk, compliance and controlling line with group policies.
• Adhere to standards, legal and regulatory, in accordance with the group guidance.
• Implement and maintain a coaching and training program for the branch/sales colleagues.
• Lead and direct staff to achieve business objectives.
• Understand technical/regulatory matters affecting the business. Ultimate responsibility for the continuing compliance.
• Ensure Governance, Compliance, Risk and Control are implemented and adhered to meet the set standards.
• Carry
• Closely monitor the market for dynamics on customer behaviour, competition, policies and regulations.
• Innovation to address new business opportunities and/or improve processes.
• Any other responsibility as & when assigned by the competent authority of the bank from time to time
Minimum Education Qualification & Experience
• Minimum 3 years’ experience in banking and/or financial services.
• Exposure to alternative digital banking channels, product development, sales and operations.
• Good written and oral communication skills
• Team player that motivates and educates others.
• Projects and stake holder’s management.
• Good overall knowledge of the remittance industry.
• Good overall knowledge of the agent banking industry.
• Good understanding of card operations and products.
• A good understanding of card systems, processes, and procedures
Key Required Competencies (Knowledge, Skills & Abilities):
• Ratio of digital transactions to transactions through the branch.
• Revenue generated.
• Operational efficiencies
For more information and job application details see;
I&M Bank Digital Officer Jobs in Uganda
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