I&M Bank Back Office Officer Jobs in Kenya

I&M Bank Back Office Officer Jobs in Kenya



Purpose

  • The role entails processing of remittances, clearing and all other customer instructions in a timely and efficient manner in line with laid down procedures to offer best service experience.

    Primary Responsibilities

  • Carefully vet and process cheques, ensuring accuracy and completeness.

  • Scan and correct cheques, notify stakeholders of in-house cheque statuses.

  • Reconcile outward cheques, ensuring accuracy against reports.

  • Confirm rates with treasury as needed before processing.

  • Accurately process DMS instructions within SLA, minimizing errors.

  • Accurately process salaries and EFTs, reconciling accounts.

  • Manage standing orders and remittances on time.

  • Handle direct debit payments efficiently.

  • Timely and accurate processing of internal transfers

  • Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

    Person Specifications

    Academic Qualifications

  • Bachelor’s Degree in Business, Banking or related field.

    Work Experience.

  • At least one (1) year relevant experience in a similar role in a similar sized organization.

    Skills & Attributes

  • Planning & Organizational skills

  • Analytical skills and attention to detail

  • Strong oral and written communication skills

  • Interpersonal skills to manage stakeholders at all levels

  • Ethics and integrity

  • Excellent judgment and analytical abilities and impeccable integrity.

  • Strong commercial awareness and an ability to connect to business goals

    How to Apply

    For more information and job application details, see; I&M Bank Back Office Officer Jobs in Kenya

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