Ilara Health Relationship Manager Jobs in Kenya

Ilara Health Relationship Manager Jobs in Kenya

About Ilara Health

Ilara Health is building a tech-enabled primary care model for Africa by leveraging on existing, hyper-fragmented care infrastructure. We partner with high potential healthcare entrepreneurs running the 200,000+ primary care centers that deliver care to hundreds of millions of patients across the continent each year, and equip them with the physical and digital tools they need to provide better healthcare.

Our technology platform supports our clinician partners in delivering better care to their patients as well as streamlining their clinic operations. Founded in 2019, we have partnered with over 1,300 independent clinics across Kenya providing a direct pathway to over 3 million patients yearly.

Relationship Manager Role

The Relationship manager will aid in developing and maintaining strong customer relationships, focusing on Key customer accounts. They will seek out to ensure excellent customer satisfaction, retain the key accounts and ensure an exemplary customer experience in ensuring the key accounts are continuously seeing value in our products and services and purchasing more of those.

Job Duties and Responsibilities:

Tech Adoption: Drive new adoption and utilization for the Ilara software product.

Customer Relations: Make regular contact with customers to keep the relationship fresh, help identify payment issues in advance and support where needed

Upselling: Lead generation based on customer needs within your portfolio.

Reorders: Drive repeat reorders of consumables and pharma products within your assigned portfolio.

Product Research Value: Continuous feedback on Tech, support product/service pilots with customers by identifying

and suggesting the best customers.

Marketing value: Use the relationship to create testimonials, case studies, videos, marketing material.

Transformation value: Keeping a good relationship for us to eventually transform them
Ambassadors of Ilara Health: Create and maintain complete customer profiles to enable you to be an ambassador for Ilaras products and services.

Central Point of Communication: Be the central point of communication between Key accounts and the Business

Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Requirements:

Degree in Sales, marketing, communication, or a similar field.

Experience as a relationship manager (B2B), in customer service, or a similar role.

Ability to build and maintain strong client and business relationships.

Proficiency in CRM software.

Excellent communication and listening skills

The ability to explain complex information clearly and simply

Good communication and negotiation skills

An honest and trustworthy manner

Attention to detail

The ability to analyze and research information

How to Apply

For more information and job application details, see; Ilara Health Relationship Manager Jobs in Kenya

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