IHS Towers Senior Manager, Network Systems Jobs in Nigeria
IHS Towers Senior Manager, Network Systems Jobs in Nigeria
Job Description IHS Towers are currently recruiting for a Senior Manager, Network Systems. As a key member of our Network Operations Centre (NOC) management team, you will be accountable for ensuring availability and operationalization of advanced NOC tools.
Key Roles & Responsibilities
Establish policies, processes, and procedures in line with best practice.
Ensure systems availability and compliance with relevant ISO and SOX standards.
Oversee tracking and resolution of systems issues.
Ensure an up-to-date registry and documentation of tools is maintained.
Identify, negotiate, and agree in-house quality procedures, standards, and/ or specifications.
Prepare management/ technical reports and customer charters.
Foster insights-driven operations through ongoing recording, analyses, and distribution of statistical information based on integrity, accuracy, and validity of data.
Assess customer requirements and ensure they are met.
Lead planning, design and implementation of NOC systems and tools roadmap.
Project-manage systems deployment, optimization, and integration.
Manage Project Statement of Work (SoW) and deliverables.
Manage requirements gathering and transformation of business requirements into specifications document.
Manage & document the change control process.
Be fully responsible for remote access to IHS sites and ensure the telemetry systems for managing the same evolve along with IHS requirements.
Drive achievement of quality objectives by ensuring delivery of effective training, scheduling, and coaching interventions for team-members.
Communicate performance expectations - by setting goals and ensuring that on-the-job performance is continuously monitored, reviewed, and appraised.
Act as a catalyst for change and improvement in performance/ quality.
Perform quality control on the service desk teamwork output and implement industry best practices.
Perform other tasks and duties as assigned by the Associate Director, NOC
Organizational Competencies:
Be Bold
Customer Focus
Innovation
Integrity
Functional Competencies:
Process Improvement
Analytical
Thinking
Business Communication
Use of NMS tools, e.g. OSS, iManager, Netnumen, etc.
Use of RMS tools, e.g. AIO, INALA, Hydromonit, etc.
Use of Work Management tools, e.g. OWS, REMEDY, HP Work Management, etc.
Designing integration protocols for NOC tools
Workload Management
Behavioural Competencies:
Collaboration & Teamwork
Attention to Detail
Experience & Qualifications Required
Bachelor's degree in Electrical / Electronics Engineering, Computer Science, and other relevant disciplines.
+12-13 years’ relevant experience in NOC environment with demonstrable responsibilities spanning technical/ operations support, workforce management, performance optimization, and project management.
Intermediate knowledge of IT infrastructure, protocols & best practices preferably acquired in a role supporting NOC tools and systems
Basic understanding of internet of things (IoT) and its application in a NOC environment.
How to Apply
For more information and job application details, see; IHS Towers Senior Manager, Network Systems Jobs in Nigeria
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