Ignition Group Collections Agent Jobs in South Africa

Ignition Group Collections Agent Jobs in South Africa

The Detail:

The purpose of an Ignition Group Collections Agent is to reduce the number and value of arrear accounts whilst maintaining Client Service standards and retain existing clients, as well as:

Client Engagement

Achieving individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients. 

Continuously striving to improve the targets set within the department. 

Displaying an understanding of conflict by effectively using conflict-handling techniques. 

Adherence to scripts (opening, content and close). 

Resolving client queries within the prescribed turnaround times. 

Ensuring timeous referrals of escalation of arrangements outside of mandate to management.

Data Capturing

Proactively assessing work processes in order to recommend efficiencies. 

Accurately capturing updated contact information from the client. 

Ensuring productivity requirement targets are always met in line with processes and policy and procedures. 

Key Performance Areas

To achieve the individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients. 

To continuously strive to improve the targets set within the department. 

Display an understanding of conflict by effectively using

conflict handling techniques. 

Adherence to scripts (opening, content and close). 

To resolve client queries within the prescribed turnaround times. 

Ensure timeous referrals of escalation of arrangements outside of mandate to management. 

Proactively assess work processes in order to recommend efficiencies. 

Accurately capture updated contact information from the client. 

Ensure productivity requirement targets are always met in line with processes and policy and procedures.

Requirements

You have and NQF Level 4 (matric) or higher

Computer literate

Access to reliable transport to and from Umhlanga.

How to Apply

For more information and job application details, see; Ignition Group Collections Agent Jobs in South Africa

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