ICTA ICT Officer Jobs in Kenya
ICTA ICT Officer Jobs in Kenya
Job Description To provide technical support to national initiatives at county level.
The work involves a combination of onsite and remote support provision as well as back end technical support for infrastructure and systems.
It will involve liaising with stakeholders and users at county and lower levels.
Responsibilities
Provide onsite and back office technical support to government offices in counties including schools
Champion successful implementation of ICT programmes/projects at county level
Secure and maintain infrastructure and systems in counties in line with national guidelines and standards
Identify and develop necessary solutions to enhance deployment of national programmes/projects in counties such as the Digital Literacy Programme (DLP), National Optical Fibre Backbone Infrastructure (NOFBI), County Connectivity Project (CCP), Integrated Financial Management Information System(IFMIS) amongst others
Identify, monitor and record frequently occurring problems and liaise with the users, project teams and contractors for their resolution
Provide help desk support and training to users from government offices/schools
Assist in the management of SLAs for contractors for national ICT projects being implemented at county level
Liaise regularly with users and school administrators to ensure successful implementation of critical projects and make recommendations
Monitor, evaluate and submit regular reports on county benchmarks on e-Government services against national and international standards
Liaise frequently with the
National Support centre and report prompt issues which might hinder the success of the programmes
Qualifications
At least an upper 2nd degree in any of the following fields: Bachelor degree Computer Science/ Information Communication Technology or in Electronics/Electrical Engineering from a recognized institution
Must have graduated within the last three(3) years
One year internship or working experience in IT environment preferably in government. The experience involved trouble shooting IT problems , software development and network support
Knowledge of Computer Hardware, Software and Networking is desirable
Excellent interpersonal skills
Report writing and documentation skills
Proven analytical and problem-solving abilities
Ability to effectively prioritize tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Meets the provision of Chapter Six of the Constitution
How to Apply
For more information and job application details, see; ICTA ICT Officer Jobs in Kenya
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