ICPAK Customer Service Officer Job in Kenya

Grade 8

The Institute of Certified Public Accountants of Kenya (ICPAK) which was established in 1978 is the professional organization for Certified Public Accountants in Kenya.

ICPAK draws its mandate from the Accountants Act No. 15 of 2008 and has been dedicated to the development and regulation of the accountancy profession in Kenya to enhance its contribution and that of its members to national economic growth and development.

In its endeavour on institutional strengthening, ICPAK is seeking to recruit dynamic, self-driven and results oriented individuals to fit in a team that will propel it to a world class professional accountancy institute.

Job Summary: Offer good customer service to both internal and external customers through performance of front office / customer service activities. The Customer Service Officer shall handle member queries from calls and walk-ins and serve in a one-stop-shop model to address common / recurrent challenges that members face.

Responsibilities

The Customer Service Officer shall report to the Marketing and Customer Service Manager and shall be tasked with the following:

Manning the Reception / Front Office desk
Receive incoming calls.