IBM Jobs in Kenya

IBM Africa Service Delivery Manager Jobs in Kenya

Role:

The Africa Service Delivery Manager directs activities of various professionals/ contractors and 3rd party vendors within the region. This position is responsible for the effective management of all professional resources both internal and external to the business unit necessary to ensure on time, within budget and technically sound operational services.

Discharge the basic management responsibilities as assigned.

Manages and allocates technical resources to support services activities.

Plan for and manage on-time fulfillment of services contracts.

Identify product or services deficiencies and future product requirements.

Develops and implements plan to strengthen IBM's competitive edge.

Assume additional responsibilities as assigned.

Responsible for meeting the cost budget

Responsible for customer satisfaction

Needs to demonstrate leadership to meet the business objectives

Skills

Environment:

Requires a broad knowledge of business principles, client industries, financial planning, information processing, technology and a complete understanding of all areas of services.

Requires basic consulting skills and professional communications ability.

Requires a high degree of adaptability to new concepts and techniques.

Requires proficiency in account management, budget planning and control and business administration.

Requires leadership experience in field/client environment.

Communication/Negotiation:

Maintains an effective working relationship throughout the field organization, the national technical support structure and the product organizations.

Problem Solving:

Develops and implements effective short and long range availability support and service plans.

Analyzes and evaluates technical resources and develops creative techniques to attain high performance in revenue, client loyalty / satisfaction, market share for services and profit contribution.

Develops strategies and procedures to maximize resources in a highly complex, technical environment.

How to Apply

Apply Online by 13th July 2017

For more information and job application details, see; IBM Africa Service Delivery Manager Jobs in Kenya

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IBM Delivery Project Manager for Airtel Africa Account Jobs in Kenya

Job Description

Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage.

From transforming healthcare to improving the retail shopping experience – it’s what IBMers do.

In Africa, we’ve been changing the way the continent

does business for more than 50 years, and as our company continues to grow, we’re looking for talented professionals to join us in this new era.

Join us and be part of a diverse and global team of thinkers and doers, and make an impact.
Delivery Project Manager for Airtel Africa Account

This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.

They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).

They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations.

They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.

They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.

They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization.

They will act as an escalation point for all Service Delivery Escalations.

They support the Project Executive (PE) in identifying growth opportunities and contract profitability.

They own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance, Service Level Agreements (SLAs) and Service Level Objectives (SLOs), Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise.

How to Apply

Apply Online by 13th July 2017

For more information and job application details, see; IBM Delivery Project Manager for Airtel Africa Account Jobs in Kenya

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