I & M Bank Vacancies in Kenya

I & M Bank REF: OCSABC/1/2018– Officer, ICT Channel Support (ABC) Vacancies in Kenya


Job Description

The incumbent will be responsible for providing Level 1/2 (L1/L2) Technical & Functional Support of Channel Applications and ensuring proper closure & resolution of issues (Which entails proper call logging, escalation & follow through to completion) on these systems within the defined Service Level Agreements. Making recommendations of procedure modifications or improvements that would aid in the flow of business operations.

Responsibilities

  • Supporting 24×7 Alternate Banking Channels operations.
  • Providing L1/L2 support on Alternate Banking Channels.
  • Monitoring Channel Applications availability and performance. Taking corrective actions to ensure Systems/Applications availability, resolving issues, and coordinating with other team members and vendors.
  • Participating in new product rollouts, testing, documentation and operational improvement projects and complying with Change Management process for banking systems.
  • Documenting, reviewing and updating of all processes and procedures related to ICT Systems.
  • Adhering to Bank’s policies and procedures in managing and supporting banking applications.
  • Providing assistance in conducting DR drills.
  • Ensuring the following:
    – Uptime of services being offered through banking channels as per SLA.
    – Proactively monitoring services and transactions.
    – Issues related to bugs, fixes are taken up with the vendor, and regular follow-up is being done for delivery of patches and testing after receipt of patches within specified SLA time frames.
    – Issues raised by the business users are resolved within specified SLA time frames with proper communication to relevant stakeholders.

    Qualifications

  • A minimum of 2 years of experience in managing and supporting channel applications in a banking environment.
  • Exposure to application support model & emerging technologies across diverse platforms.
  • Good understanding of banking applications, services, standards and best practices,
  • Good understanding of Oracle, SQL, PL-SQL, JAVA, C++, .NET and other such certifications recommended
  • Should demonstrate an understanding of the following platforms, applications, databases and utilities:
  • UNIX / Linux / MS Windows Server
  • Programming Languages (Java, C++, JavaScript, PL-SQL, XML)
  • Oracle, SQL
  • Web Technologies (J2EE, IIS, Apache)
  • Excellent oral and written communication skills.
  • Abreast with existing and emerging information and communications technologies;
  • Able to adapt /adjust to various work demands
  • Excellent interpersonal skills
  • Ability to work under pressure and multi task
  • Ability to work in a 24×7 environment
  • Analytical, troubleshooting & problem solving skills
  • Should demonstrate an understanding of the banks, vision, mission and culture
  • Understanding of banking processes, technologies and best practices (added advantage)

    How to apply

    If you believe you meet the above requirements, please send your application together with comprehensive curriculum vitae indicating your qualifications, present position, salary expectations and names and contacts of three referees. Your application should reach the address below as soon as possible but not later than 15th February 2018. Please quote reference number followed by the position applied for in the application.

    The General Manager-Human Resources
    I&M Bank Limited
    I & M Tower, Kenyatta Avenue
    P.O Box 30238 – 00100, Nairobi
    Or email: recruit@imbank.co.ke (preferred option)

    For more information and job application details, see; I & M Bank REF: OCSABC/1/2018– Officer, ICT Channel Support (ABC) Vacancies in Kenya



    I & M Bank REF: AMICS/1/2018– Assistant Manager, ICT Channel Support (CARDS) Vacancies in Kenya

    Jobs Description

    The incumbent will be responsible for providing Level 2/3 (L2/L3) Technical & Functional Support of Channel Applications (Cards) and ensuring proper closure & resolution of issues (Which entails proper call logging, escalation

    & follow through to completion) on these systems within the defined Service Level Agreements. Making recommendations of procedure modifications or improvements that would aid in the flow of business operations.

    Responsibilities

  • Supervising and ensuring 24×7 Card Systems operations (Switch/ATMs).
  • Providing L2/L3 Support on Card Systems (Switch/ATMs)
  • Monitoring Card Systems (Switch/ATMs) availability and performance. Taking corrective actions to ensure Systems/Applications availability, resolving issues, and coordinating with other team members and vendors.
  • Participating in new product rollouts, testing, documentation, operational improvement projects and complying with Change Management process for banking systems.
  • Documenting, reviewing and updating all processes and procedures related to ICT Systems
  • Adhering to Bank’s policies and procedures in managing and supporting banking applications.
  • Providing assistance in conducting DR drills.
    Ensure the following:
  • Uptime of services being offered through banking channels as per SLA.
  • Proactively monitoring services and transactions.
  • Issues related to bugs, fixes are taken up with the vendor, and regular follow-up is being done for delivery of patches and testing after receipt of patches within specified SLA time frames.
  • Issues raised by the business users are resolved within specified SLA time frames with proper communication to relevant stakeholders.

    Qualifications

  • A minimum of 5 years of experience in managing and supporting Card Systems in a banking environment.
  • Exposure to application support model & emerging technologies across diverse platforms.
  • Good understanding for banking applications, services, standards and best practices,
  • Good understanding of Oracle, SQL, PL-SQL, JAVA, C++, .NET and other such certifications recommended
  • Good Knowledge of ATM Switch (Technical & Functional)
  • Good Understanding of ISO 8583
  • Good Knowledge of Various Card Schemes and Networks.
  • Good understanding of the following platforms, applications, databases and utilities:
  • UNIX / Linux / MS Windows Server
  • Programming Languages (Java, C++, JavaScript, PL-SQL, XML)
  • Oracle, SQL
  • Web Technologies (J2EE, IIS, Apache)
  • Excellent oral and written communication skills .
  • Abreast with existing and emerging information and communications technologies;
  • Able to adapt /adjust to various work demands
  • Excellent interpersonal skills
  • Ability to work under pressure and multi task
  • Ability to work in a 24×7 environment
  • Analytical, troubleshooting & problem solving skills
  • Should demonstrate an understanding of the banks, vision, mission and culture
  • Understanding of banking processes, technologies and best practices (added advantage)
  • Good leadership skills

    How to apply

    If you believe you meet the above requirements, please send your application together with comprehensive curriculum vitae indicating your qualifications, present position, salary expectations and names and contacts of three referees. Your application should reach the address below as soon as possible but not later than 15th February 2018. Please quote reference number followed by the position applied for in the application.

    The General Manager-Human Resources
    I&M Bank Limited
    I & M Tower, Kenyatta Avenue
    P.O Box 30238 – 00100, Nairobi
    Or email: recruit@imbank.co.ke (preferred option)

    For more information and job application details, see; I & M Bank REF: AMICS/1/2018– Assistant Manager, ICT Channel Support (CARDS) Vacancies in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

    • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Kenya.

    Scholarship 2024/25

    Current Scholarships 2024/2025 - Fully Funded

    Full Undergraduate Scholarships 2024 - 2025

    Fully Funded Masters Scholarships 2024 - 25

    PhD Scholarships for International Students - Fully Funded!


    Funding Opportunities for Journalists 2024/2025


    Funding for NGOs 2024/2025


    Funding for Artists 2024/2025


    Funding for Entrepreneurs 2024/2025

  • ✅Over 4500 Current Fully Funded Scholarships for International Students 2024
  • ✅ Undergraduate Scholarships 2024
  • ✅ Masters Scholarships 2024
  • ✅ PhD Scholarships 2024 Click Here!
    _
  • Jobs in Kenya
  • Jobs in Uganda
  • Jobs in Ethiopia
  • Jobs in Nigeria
  • Jobs in South Sudan
  • Jobs in South Africa
  • Jobs in Rwanda
  • Jobs in Zambia
  • Jobs in Malawi
  • Jobs in Ghana
  • Jobs in Tanzania

    ***