Hybrid Designs Call Center Agent Jobs in Ethiopia

Hybrid Designs Call Center Agent Jobs in Ethiopia

Job Id: 220597

Category: Admin, Secretarial and Clerical

Location: Addis Ababa
Career Level: Entry Level (Fresh Graduate) Employment Type: Full time
Salary: As per the company scale

Job Description

You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant passenger service problems, and provide general information.

You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing transportation order online and over the phone

Call Center Agent Job Responsibilities and Duties:

Answer incoming calls and respond to customer’s existing transportation order

Management and resolve customer complaints

Identify and escalate issues to supervisors

Provide service information to passenger

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Complete call logs and reports

Other duties as assigned

Job Requirements


Call Center Agent Qualifications and Skills

Marketing Management,Business Management,Economics,Hospitality or Hotel Management,receptionist and related

Proficient in relevant computer application

Marketing and sales experience

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

How to Apply

Interested applicants are required to submit in person their CVs or via email and supporting documents within 14 days from the date of this announcement

Address: Bole Medhanialem Sekila Building next to Sheger Building, 4th floor

For More Information

Tel: +251 116 575968

Email: info@hybriddesignsplc.com

Hybrid Designs Call Center Agent Jobs in Ethiopia