Human Capital Synergies Africa Team Lead (Pickers) Jobs in Kenya

Human Capital Synergies Africa Team Lead (Pickers) Jobs in Kenya

Role Purpose:

Overall purpose of this role is to communicate organizational needs, oversee pickers performance, provide guidance and support, identify development needs and manage the reciprocal relationship between staff and the organization so that each is successful.

Key Responsibilities

Evaluating performance and providing feedback
Guiding the team understand the performance targets and goals.

Creating, monitoring and managing teams schedule to ensure there is maximum number of agents on shift for smooth work flow and increased productivity

To orient and train new hires on Customer service
Assisting in resolving pickers issues and disputes

Record keeping and tracking of pickers sick offs to ensure there is uninterrupted productivity at work

Prepare weekly reports on teams performance for submission to the managers.

Come up with ideas and deliberate on those proposed by team.

Management of airtime budget for use by the pickers.

Qualification and Experience Required

Diploma in Business Management or equivalent from a recognized Tertiary Institution.

A minimum of 5-7years of relevant working experience in Customer Service and Sales.

Good / Advanced working knowledge of MS office Suites.

Key Relationships

Internal

Pickers

Line Managers

External

Customers

tore managers

Essential Knowledge and Skills

Customer oriented.

Achievement oriented dynamic and initiative.

Strong leadership and management skills.

Strong analytical/problem solving, and management of crisis

Excellent conceptual, analytical, documentation and presentation skills.

Budget management and cost control skills.

High degree of integrity, dependability and confidentiality.

Organizational and planning skills to develop customer service policies.

Motivational skills and an ability to supervise and lead a team.

A commitment to improve your customer service skills on an on-going basis.


How to Apply

Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs@hcsafrica.com with Team leader-Pickers on the Subject line.

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