Huawei Technologies Company Nigeria Limited Billing & Charging Systems Analyst Jobs
Huawei Technologies Company Nigeria Limited Billing & Charging Systems Analyst Jobs
Responsibilities Monitor and analyse daily call data records to ensure they are in trend, investigate, escalate and/or fix issues where they exist.
Work closely with Revenue Assurance and Fraud Management department to reconcile call data records and report exceptions or possible fraud for further investigation
Coordinate and conduct sample/test bill run and work with the IT Testing and Revenue Assurance & Fraud Management teams to ensure validation is complete for approvals before the actual bill run is initiated
Ensure that all participating call data events are well and completely processed at the end of each month
Complete error CDR resolution and bucket management
Plan, coordinate and conduct actual bill run on the 1st day of the new month, give regular updates on progress to all stakeholders till completion.
Ensure summarized bills are sent via SMS and email upon successful validation and approvals by Revenue Assurance and Fraud department
Conduct post bill run analysis, generate reports required by all stakeholders and send within agreed timelines
Monitor the generation of Age debt reports and ensure it is sent on or before the 7th day of the new month
Manage and engage internal customers (Enterprise, Finance, Customer Care and Revenue Assurance)
Resolution of all escalated Billing and Charging Systems issues (ticket and emails) with agreed service levels and give quality feedback
Manage all charging system nodes handling rating, billing, accounts receivables, dunning control and other related activities and ensure a pro-active working condition for both hardware and software
Ensure proactive monitoring of the systems through available tools & key performance reports and make sure all alarms are treated on priority
Ensure all business and system reports are accurately and duly generated for business decisions.
Ensure new software releases pass the quality test, are fit
for purpose and deployed successfully.
Analyse new business requests and proffer best practice solutions with appropriate cost and no impact to legacy systems.
Ensure transfer of knowledge to other team members and good handshake with interfacing departments
Qualification, Skills and Experience
Minimum of Bachelor's degree in Engineering, Information or any related field with evidence of proven experience.
Minimum of Five (5) years’ work experience with at least Three (3) years in a Telecom Billing and Charging systems role.
Prior experience in Telecommunication in an Operations / Services / Technology environment.
Strong problem-solving skills
Good knowledge and use of SQL
Strong knowledge of Unix Operating System
Good analytical skills & strong attention to details.
Excellent ability to express ideas verbally, including strong presentation skills.
Good engagement & communication skills.
Ability to plan, organize and manage pressure
How to Apply
For more information and job application details, see; Huawei Technologies Company Nigeria Limited Billing & Charging Systems Analyst Jobs
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