HR Leverage Africa Customer Support Officer Jobs in Nigeria
HR Leverage Africa Customer Support Officer Jobs in Nigeria
Job Description We are need of Customer Support who will be responsible for providing outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Job Responsibilities
Maintain a positive, empathetic and professional attitude toward customers at all times.
Respond to customer queries and resolve conflicts in a timely and accurate way, via phone, email, chat or in person
Identify and evaluate customers’ needs to achieve satisfaction
Open and maintain customer accounts by recording account information
Assist with placement of orders, forms, applications, refunds, or exchanges.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Provide pricing and delivery information to customers
Refer advanced cases to management for resolution, providing background information as necessary
Providing feedback on the efficiency of the customer service process.
Follow up with customers to ensure their technical issues are resolved
Job Requirements
Educational qualification: Graduate (least HND / B.Sc.).
Minimum of 5 years in providing customer service support.
Patient, attentive and ability to communicate effectively
Knowledge of the Company’s
products
Time management skill
Ability to read customers
Team work, willingness to learn
Computer literate and a Good typist
How to Apply
Interested and qualified candidates should forward their CV to:
consulting.hrla@gmail.com using the job title as the subject of the application.
Note: Only qualified candidates should apply.
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