HR Leverage Africa Customer Support Officer Jobs in Nigeria

Job Description

We are need of Customer Support who will be responsible for providing outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Job Responsibilities

Maintain a positive, empathetic and professional attitude toward customers at all times.

Respond to customer queries and resolve conflicts in a timely and accurate way, via phone, email, chat or in person

Identify and evaluate customers’ needs to achieve satisfaction

Open and maintain customer accounts by recording account information

Assist with placement of orders, forms, applications, refunds, or exchanges.

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Provide pricing and delivery information to customers

Refer advanced cases to management for resolution, providing background information as necessary

Providing feedback on the efficiency of the customer service process.

Follow up with customers to ensure their technical issues are resolved

Job Requirements

Educational qualification: Graduate (least HND / B.Sc.).

Minimum of 5 years in providing customer service support.

Patient, attentive and ability to communicate effectively

Knowledge of the Company’s

products

Time management skill

Ability to read customers

Team work, willingness to learn

Computer literate and a Good typist

How to Apply

Interested and qualified candidates should forward their CV to:

consulting.hrla@gmail.com using the job title as the subject of the application.

Note: Only qualified candidates should apply.

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